TP reviews

Please take a moment and read this before you start training: - What equipment they provide: CPU, 2 monitors, ethernet cable, vga, hdmi, ac power cable, camera, keyboard, headset, mouse, Not return label is included. - The equipment they send you arrive broken into pieces (mouse, keyboard…) - You have to be on camera for the entire 8hrs during training and you are just taking calls. - The headphones they send are extremely tight, like for a kid it will gives you a headache for sure. - You have to provide your own equipment during the weeks of training because the replacement equipment the promise never arrived. - Door have to be closed if you have children please find someone that take care of them for 8hrs, they do not allow any background noise, kids, tv, ring bell, pets, vehicles, your neighbor’s dog etc. - The way the tech check guy and the training manager the first 2 people you meet (the face of the company) treat you and talk to you , make you run away, they are rude, act like you are bothering, like they don’t like their jobs (terrible experience). - Training hours are totally different to the previously set by email. - Trainers use CAPS LOCK when they write in the chat like screaming on you, and they know what they are doing is not a keyboard mistake. - Only use restroom while on break (3 times a day), you are glued to your chair. - No PTO for the first 60 days. - If you have a medical appointment, you will get what they call a RCO. - If your internet connection failed or there is a storm in your are that is not an excuse you will get an RCO also. - I was in contact with 15 people during my recruitment and training process , 6 trainers in 1 week. - -Pay rate is below market and depends where you live $11, $14.50 $16. - You have to reboot your pc several times during the day because of system problems that affect your attendance. - You can not have paper and pen, not able to take notes during training, - Clear liquid on a sipping bottle. - You don’t have any way to see if you are in track with the training because you don’t have access to review the material, just try to remember as much as you can or you will be lost. - The training is extremely fast they give you a one week information in 1 day. They first said 8 weeks, then 5 weeks , then 4 weeks, and you ended it in 3 weeks. A normal training is 12 weeks. - Breaks are 15min, 30min, 15min. - You are not able to hear anything if you don have the headset on you, your PC speakers did not work. - They call for attendance 5/6 times during the day, even if you are constantly participating just to make sure you are there. - When you ask a simple question about the job or the process no one knows nothing or said they will take notes and let you know later, everybody seems lost. - They never reply your email after you are hired, they technically disappear. - You have to log out for lunch and the system does not allow you to log in if your are still under the 30min break of lunch. - Only login 5 min before your shift or you will get in trouble. - System freeze frequently - No one is responsible to generate a ticket when you let them know that something is not working or is missed. - Setting a payment for a direct deposit took me 1 week, HR just shows a bunch of flashcards in a presentation and then go ask your trainer, the trainer says go back to HR, if you call to the phone number they provide they are not able to help you either. - You have to do 5/6 steps just to have access to the meeting training and manage 16 systems to be able to answer a question from a customer/provider. - 280+, then 68, then 36 people in one room for training and just 1 trainer. - You are not allowed to have you personal phone not even in the same room, if your child or love one has an emergency you will know it 8hrs later. - A group of people where left behind because they did not have the access to the program they where teaching us a week later still waiting for someone to tell them what to do. - Good luck returning the equipment once you quit, no one answer or send you a return label, and some people after finally send it back received an invoice charging them for the equipment staying they never received it, keep you tracking number in hand. - Basically they set you to failed, No interview, no filter other that a zoom meeting , job offer, sign a bunch of documents and drug test (ever remote work), the majority of people that where with me on training does not have computer/office skills at all, software & hardware, work experience not related to the position, and is perfectly fine to give the opportunity but they do not have the time to work with each one of them to teach everything thing on detail, this is for people with experience so you can go forward, between the failed equipment, system, and people with 0 experience you lose a huge amount of time in a simple task. - No part time available. - Only daytime 8-5 or 9-6. - Only on the phone opportunities.

Chaos, broken agent tools, Training for 50 different things and being expected to take care of those 50 different things on an everyday basis. Multi tasking like crazy with broken tools requires thinking outside of the box for solutions. The clients failure (if the project you're on starts to go under) can hurt agents and supervisors. Hard to get your voice heard, found security breeches with our virtual environment and was told by a supervisor to stop reporting them because that wasn't my job?? Seriously....your client faces loosing 4% of their gross profit or 15 million pounds, whichever is greater, NOT TO MENTION the MASSIVE loss of customers they will experience and you want me to NOT report these issues because it's not my job? okay...when questioned about this the supervisor replied. Well no one else has your skill set and they're not going to think like you. They're going to get one bad employee that's going to get them into all kinds of legal trouble. You better keep you're own time and HAVE proof. Their time keeping software, at lest for this project often has people late when they were two - three minuets early. You can be chatting with team members at 1:58pm, and your scheduled start time is 2pm and the system will still label you as late? well like most of our tools tp agent doesn't seem to work right either. if you're labeled late and you were on time you better have proof and a supervisor backing you up. Otherwise you're stuck with those points. No dedicated staff- This one may seem confusing but there are roles within roles with projects. You have call agents, error report agents. email and live chat agents and error report action agents...the list goes on. NORMALLY you would think if you're hired for emails or live chat and you have thousands of emails to respond to they would have you RESPONDING TO EMAILS. nope, client said everyone goes to phones when Que is high. all that training and what you were actually hired for means nothing. there is no escaping the hours of calls with confused clients who can't remember what email they used and don't know why you can't give them all the information on great grandma's account. meanwhile the email Que backs up into thousands and the clients yelling WHY ARE THERE SO MANY UNANSWERED EMAILS. i dunno HIRE MORE CALL AGENTS. This isn't rocket surgery ,it's not hard to figure out. Advancement is RARE, if you don't have a bachelors degree, a phd, if you can't explain nuclear fission vs fusion you're not going anywhere without a lot of experience taking calls. You may have noticed even though there is a lot of cons i rated this 4 stars. THATS BECAUSE I LOVE MY JOB. If you want to work from home and DONT WANT TO TAKE CALLS- join the QA team. they review calls and are hardly ever called to take them. If you agree to take training for multi national support (i support the globe at the moment with my skill set >->) please note i DID NOT GET A PAY RAISE. You heard correctly. I've handled spanish, UK, DUBLIN, AU, NZ, CA. GERMANY, SWITZERLAND, ASIA and of course North America...no pay raise...paid the same as a starting agent just coming in that can only take north american calls. so there is THAT. When asked about this it was stated you get yearly pre-planned raises and nothing can change that. Supervisor positions can be tricky, they don't hardly ever post an open position someone just kinda pops up into it. (sneaky internal promotions of pre-selected and favored people). You will get burn out, you will feel over worked. You will be angry. you will feel underappreciated. No performance rated raises. That's right, no matter how well I've done. and I'm talking 10 back to back 100% monitors with 96% customer satisfaction rating IN MULTIPLE COUNTRIES. I was never given a raise and always denied when I asked. Chat support can give you incorrect answers that GET YOU IN TROUBLE if you question something they've said research it in the knowledge base while making small talk. help desk,which has been exported to India, is horrid. They hang up on you, or blame non sensible things on the problem. usually the problem is the programming looks like it was typed out by a group of drunk 15 year olds in high school.