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      TP

      Engaged Employer

      TP reviews

      4.4

      88% would recommend to a friend

      (74,411 total reviews)

      Jorge Amar

      95% approve of CEO

      83% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.4

      Culture & values

      4.4

      Career opportunities

      4.3

      Work/Life balance

      4.3

      Senior management

      4.3

      Compensation and benefits

      TP has an employee rating of 4.4 out of 5 stars, based on 74,411 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      74K reviews
      3.0
      Apr 23, 2023

      Not appreciated

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a job and I can work from home.

      Cons

      Get screamed at and belittled by callers. At times I feel I am nothing to the callers and no backing from upper level management. No praises only harping on how long it takes to meet all of the customer's needs and how long it takes after the call to notate everything you did to meet the customer's needs. We are graded on a scale that is made to make you fail and not hit the goals and end up getting written up and threatened to loose you job. I am one to put 100 percent into every call but that is not good enough because I didn't say something the way someone else thinks I should do even though I met all the customer's needs I still fail my call. Need to do away with the failing or passing of a call and maybe listen to those long calls where you have worked through your break or lunch and therefore are out of adherence and in trouble for that as well.

      avatar
      TP Response
      2y
      Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com to tell us more about your experience so we can work with you and resolve it.
      2.0
      Apr 22, 2023

      Worst support and no home work balance.

      Technical support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is decent.. and working from home is a plus. Some of the other agents you meet are a pleasure.

      Cons

      Management. Attendance rules always change and are just ridiculous. They do not care if someone passes or if you're going through personal stuff they want you working. Their lunch breaks are very random. Breaks are not at same time everyday unless youre in training. Not a healthy balance of work and family. They expect you to work every single second of every day as in you can get stuck 2 hours past your shift on a call because you got a call 5 mins before the end of your shift it should change to 10-15 mins before end of shift and have something to do at the end of every shift that will take that long.

      avatar
      TP Response
      3y
      We appreciate your review. It would be great if you can share more details about your experience via http://bit.ly/TPHR-newform. Thank you!
      1.0
      Apr 18, 2023

      Trash

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      No pros when working with this company

      Cons

      Company is extremely unorganized & does not value their employees.

      avatar
      TP Response
      3y
      Thank you for bringing this to our attention! Please provide more information via our LET'S CONNECT helpline at 800-664-9335 or at LetsConnect@teleperformance.com.
      Viewing 142 - 144 of 74,411 Reviews
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