Pros
The remote setup made it convenient to work from home. • It offered exposure to insurance-related work like policy servicing and FNOL support.
Cons
• No communication: On my first day in production, there was no team lead or support contact available. I was left to take live calls with no guidance, even though it was my first time handling real customer issues. • Training missed the mark: Most of the training involved watching repetitive compliance or company history videos. These didn’t prepare us for the actual systems or real-world policy questions we had to manage. System training was minimal—maybe one session, if that. • Unclear expectations and lack of support: When you asked questions, responses were vague, delayed, or dismissive. It was hard to get solid guidance, even when you tried to be proactive. • Overly metrics-driven culture: The focus was more on hitting numbers than actually helping customers or developing employees. Quality service and growth opportunities took a back seat. • No clear path to grow into claims: If you were hoping to move into a more technical or investigative claims role, there wasn’t a structure in place to help make that transition.
