TP reviews

4.4

89% would recommend to a friend

(74,460 total reviews)

Jorge Amar

95% approve of CEO

83% positive business outlook

TP has an employee rating of 4.4 out of 5 stars, based on 74,460 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

74K reviews
3.0
Jan 31, 2023
Recommend
CEO approval
Business Outlook

Pros

1.Work at home 2. Easy job to land 3. They work with you to learn procedure 4. Opportunity for growth with company 5. PTO

Cons

It’s not about the quality of work you’re putting out it’s about taking as many calls as possible. They do not give ample time for breaks if you’re on site. When I was on site it took 5 minutes just to go to the bathroom and five minutes back so you’re only left with five minutes on your first fifteen. They will train you one way and constantly change the rules and punish you for not being psychic about said changes. You find out on a call review with your supervisor and you will get dinged regardless if management neglected to tell you. They’ve changed my schedule without telling me and assigned me attendance warnings because I did my regular shift instead of the new one I wasn’t informed about.

avatar
TP Response
3y
We appreciate your review. It would be great if you can share more details about your experience via http://bit.ly/TPHR-newform. Thank you!
1.0
Dec 6, 2022
Recommend
CEO approval
Business Outlook

Pros

There are none. DO NOT WORK HERE.

Cons

Misrepresented the compensation and did not pay any earned commissions. Disorganized with scheduling and errors regularly with payroll for hourly pay. Inadequate training to sell highly complicated products to seniors. Management provides minimal support, only micromanagement. Zero empathy or compassion for employee. My mother passed away suddenly and the company only gave me one day off. Had I missed more days I would have been fired. Very unsympathetic to allowing me any more time after losing my mother and I was so distraught I could barely function. Then to add insult to injury, they stiffed me and all agents on earned compensation siting a loophole that prevented literally every agent from “qualifying” for earned commission. They sheepishly let everyone go after the AEP season without warning despite promising a permanent position at the time of job acceptance. Managers simply blocked all sale agent’s numbers and made it impossible to contact for resolution. Additionally after letting everyone go without warning they failed to notify the appropriate agencies and I was unable to collect unemployment until I found a new job because they still had me listed as an active employee. Hands down, worst experience in my professional life. I would wish this company on my worst enemy.

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TP Response
3y
We care deeply about our people and we are sorry we were not able to match your expectations. We would like to connect with you to discuss what can be done and make sure this doesn’t happen again in the future. Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so, we can work with you to resolve this issue as quickly as possible. Thank you for your feedback!
5.0
Nov 23, 2022

Amazing company

Recommend
CEO approval
Business Outlook

Pros

Understanding on medical issues; works with you to make sure your trained and understand

Cons

So far only issue is the work from home some server issues.

Viewing 232 - 234 of 74,460 Reviews

Glassdoor has 100,447 TP reviews submitted anonymously by TP employees. Read employee reviews and ratings on Glassdoor to decide if TP is right for you.