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      Tails.com

      Engaged Employer

      Tails.com reviews

      3.7

      62% would recommend to a friend

      (132 total reviews)

      Richard Howatson

      100% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      Tails.com has an employee rating of 3.7 out of 5 stars, based on 132 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tails.com employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      132 reviews
      3.0
      Aug 15, 2023

      It’s a good place to start

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Everyone is genuinely friendly, benefits package is good (depending what role you have and if you can use them). It’s a good team to be a part of and a great place to start.

      Cons

      It depends what team you belong to and what your role is. Some roles are underpaid for the tasks and responsibilities that you have. Just like majority of places you’ll see people getting praises for just about doing their jobs and those that deserve the praise are nowhere to be mentioned. Transparency can sometimes lack in certain situations/decisions made.

      4.0
      Sep 12, 2022

      Overall positive experience, some areas for improvement

      Marketing executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      - A brilliant marketing team; supportive, generous and always willing to pitch in with various projects and each other to get the job done - The overall company is welcoming and accepting of who you are - I always brought my full self to work and was very appreciative of the ability to do so - My managers were incredibly supportive and trusted my judgement, even when I was very junior. This gave me autonomy and meant I could learn the skills needed to be a success in my role - The opportunities for learning and development were, in my experience, positive. I was given space to learn new skills - even when it was vastly outside of my prior experience - by virtue of the trust and belief that management had in my ability. It meant I was able to forge a path in the area I was most interested in, and that was an invaluable experience to have. - The dogs! They're just the best - having them in the office was brilliant and reminded me every day of our purpose and our business goal. Plus, a great destresser! - The location, although a pain to get to for anyone living further away, was also fantastic for relaxing at lunch or after work. Lots of open space and greenery to enjoy and to walk the dogs in. Pls never move office location!

      Cons

      - The pay/benefits are the main downfall at tails.com, unfortunately. Whilst pay rises were done in line with inflation, the base level pay was often way below the market average for certain roles - this was due to be compensated with a rewards package, but did not account for things like cost of living - More can be done to improve diversity & inclusion at the company; I know this is something that's being worked on at the moment so hopefully it continues to improve - Transparency and communication declined during my time in the business. I understand that as businesses grow, comms can sometimes be eroded between senior/junior, but as a company where everyone has a stake, it's important for there to be ongoing conversation about factors within the business - More could be done to recognise employee contribution; the Top Dog and Golden Scoop awards both did a lot for this, but just simple recognition of a job done well isn't very frequent. A lot of the time we moved on to the next big thing without even a second glance at what we'd just achieved which was a real shame - when there's so many people in the business all working hard, they can't all be recognised just once a month. They need a bit more of a shout out and more often please! - Mental health! Acknowledge how hard everyone works to make the business a success. A lot has been done towards this, but there's still work to be done - listen to the people telling you this, and listen to the suggestions they've made

      avatar
      Tails.com Response
      3y
      Thank you for your thoughtful feedback. There are lots of points here for us to digest and we really appreciate the time you’ve taken to share it. It is so good to hear you have had the opportunity to grow and develop at tails.com, whilst being supported by your manager and wider team over the past few years. We also wanted to come back to your point on diversity and inclusion to acknowledge that there is more for us to do here and this is very much a focus ongoing. Just recently, we’ve invited all pack members to inclusion sessions and our talent team has been working on a range of initiatives to attract more diverse talent. Finally, on pay and reward your feedback will go into our wider benchmarking update - we want to ensure our talent at tails.com receives fair benefits and pay. Thank you for everything you’ve done to contribute to tails.com’s success over the past 3-4 years and we wish you all the best in your future career! Many thanks, Henrik Head of People
      3.0
      Feb 13, 2022

      Good everywhere else

      Cx specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice people on the team

      Cons

      The customer service team is the bottom of the barrel for this company. High stress, little reward. Even if you stay, you can’t really progress or move across the company.

      avatar
      Tails.com Response
      4y
      Thank you for sharing your thoughts - while I’m glad you’ve come across nice people, I’m really sorry to hear about your wider experience during your time here. Our CX team is absolutely vital to our business, and one of the reasons we have had so many pack members who started in CX working across our product, engineering, people, marketing and operations teams is because we value their excellent foundation in understanding what our customers need. The ability to develop new skills and experience is important in any job or role and at tails.com we play our part in this by making sure every new role is advertised internally. In the past 12 months alone, nine CX team members have either been promoted or transitioned into roles outside of the team. Thanks for taking the time to write a review - I really appreciate it. Best wishes, Henrik
      Viewing 37 - 39 of 132 Reviews
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      ReviewsTails.com reviews

      Glassdoor has 142 Tails.com reviews submitted anonymously by Tails.com employees. Read employee reviews and ratings on Glassdoor to decide if Tails.com is right for you.