Tails.com reviews

As a lot of the amazing people I worked with were still very happy at Tails.com when I left, I decided not to bother leaving a review and put my experience down to personal outlook. However, sadly it seems a lot of the concerns I had back then have only worsened. Tails used to be incredibly customer-centric. We worked on features and changes that came from data and feedback. The team cared about the dogs and customers we served above everything else. Our commercial goals always started with 'What do customers want and need' and then led to how we could monetise or relate to revenue. My understanding from what I've heard from former colleagues (both who have left and who still work there) is that this mentality has totally disappeared. There was a point where, to me, the company's outlook shifted very dramatically. The passion for our customers and dogs was gone and, to me, it felt like profit suddenly became the driving force behind everything, often in spite of our customers' wants and needs, such as relentless the price rises. Regarding the company culture, as others have mentioned, there were already back then some very shady promotions, disappearances and rumours of sexual misconduct and bullying. The reason I'm writing this review now is because I think it's important that these recent reviews aren't just written off as collateral damage from the recent redundancies. Many of the negatives others have highlighted have been years in the making and were central to my decision to depart from the company long before these redundancies happened.

Disregard for employee well-being when it comes to excessive workloads. Blame culture when unrealistic targets, that are set without necessary input, are not hit. No consistency of teams to allow people to settle into roles and perform their best work. Reluctance to pay for the tools you actually need to do your job. Waning values around dog nutrition and health - decisions made to prioritise short-term financial gain rather than customer needs. Bullying and discrimination rife, from leadership level right the way through the organisation. Total absence of progression. Tails stifled my career rather than benefitted it. Painfully lacking diversity and no appetite to improve this. Strategy becoming increasingly corporate with a top-down approach set by the CEO. “Shout the loudest” culture, for the few promotions that do happen and for prioritisation of business activities. Favouritism playing a big role. Pay and job role levelling far behind industry benchmarking, which paired with lack of progression and lack of L&D makes Tails a leech on your CV.