Tebra reviews

Tebra asks you to do things outside of your role expectations without updating your job description, title, or pay. The entire onboarding department just shifted to being client facing and after very professionally voicing our concerns in a department wide meeting, we got an email from the Director of Onboarding scolding us for doing so calling the concerns "unprofessional" and "inappropriate" The term mentioned by the employees that Tebra management is saying we are not allowed to use was "concerning to hear". I'm not sure how else to voice a concern using more professional verbiage than that. Tebra hides behind the use of "outsourcing a third party to find average pay rates within the industry" in an effort to underpay employees with no wiggle room for common sense. They only give raises/ title shifts once a year even though they've changed the role we are required to do during the year and refuse to properly update job titles/ job descriptions/ pay raises concurrently. When this concern was raised, the Director of Onboarding said that these are two separate issues however, when I am doing a job, it is my expectation to be paid accordingly for it. I have been at the company for 5+ years (previously PatientPop) and HR does not care about me nor anyone else who has been loyal to the company. A member of HR personally yelled at me in a zoom meeting telling me that I was "being paid fairly" even though the average rate for my role/ title/ job description in Santa Monica is approx $120k and they were paying me $60k at the time. The corporate feel of the company is something that really saddens me because prior to the merger, we (Patientpop) had an amazing company culture and I was a huge promoter for the company. In my most recent review, I was given a 3/5 which stands for "meets expectations." In the past 6 months, I have taken on multiple department wide projects that impacted multiple teams and single handedly tackled them without being asked and none of that was included in my job description. I specifically took on additional projects in an effort to recieve a higher mark on my performance reviews. When asked what I could do to improve, my manager let me know there was nothing I could be doing better and that I wasn't rated higher because HR doesn't want them to give anyone a '4-exceeds expectations' or a '5-strongly exceeds expectations'. This is so that when the yearly review cycle takes place, they can continue to underpay you and they have no reason to give you a bigger raise. At Tebra, you are just a number that they would happily replace instead of learning from their mistakes and hearing any sort of feedback. Entire teams are being fired to get replaced with offshore employees in an effort to pay less money. All the while, our customers are severely suffering and those of us who haven't yet been fired are left to pick up the pieces. Tech companies are a dime a dozen these days, and after working here for 5 years, it would be my strong recommendation to not waste your time and energy with Tebra.

The CEO is a bozo, upper executive leadership is full of bozos, the directors are bozos, the sales team is full of lying bozos, the customer success team is filled with incompetent bozos. I’ve never been part of a company with this many bozos. Hardly anyone in this company knows how the product actually works. They seem to have laid off anyone from the patientpop side that had any product competency. Seems like the only people who know what’s going on half the time and run a smooth ship are the IT team and business systems team.