Terminix reviews

3.0

41% would recommend to a friend

(2,019 total reviews)
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Alain Moffroid

30% approve of CEO

37% positive business outlook

Terminix has an employee rating of 3.0 out of 5 stars, based on 2,019 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Terminix employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

2K reviews
3.0
Apr 6, 2016
Recommend
CEO approval
Business Outlook

Pros

Many opportunities for growth in the company, very close knit group of workers that become friends and colleagues, very structured training process that eases new hires into the everyday life at Terminix.

Cons

Constant pressure and stress from customers, inadequate escalation policy, repetitive work is not challenging, necessary processes are not available at lower levels for customers

1.0
Feb 29, 2016
Recommend
CEO approval
Business Outlook

Pros

There are not many pros here at all. If you like being "in the field" and meeting new people everyday, then that's about it. There is a relatively good "team atmosphere" in the sales room, with some great people on the sales staff and a couple good managers.

Cons

There are too many cons to list. In the interview you will be told there is "some Saturday work". This really means that you will work 6 days a week. The Work/Life balance here is absolutely atrocious. There is always a reason to have you work on Saturdays. In summer when it's busiest, you have "to get it while the getting is good". In the winter when it's slow, you have to "get out there and get everything you can". When you actually do get a Saturday off, management can decide that the numbers are too low, everyone needs to work, and revoke your day off with 24 hours notice. Besides the Saturdays you will also have to come in for "call session" at least twice a week. This means you will be at the office late calling current customers trying to put calls on your schedule for a slim chance at selling them something. Getting paid properly is a constant issue. Keeping track of your sales and commission is an absolute must. A good example is if you sell a job and get paid for it, then 5 or 6 months later the company decides to refund the customer, they will take back that commission on your next paycheck. Your pay is dependent on too many other people to do their jobs. There are a multitude of reasons that your pay can be incorrect: people hitting the wrong buttons on their computer, people applying your commission to other people, people just screwing up the job, people cancelling sales and giving customers free jobs, etc. If it wasn't my money, I would've found it comical. Every month it seemed they found new, and inventive, ways to screw up our paychecks. And what's worse, nobody cares. Most of the management only care about their bonuses. You will hear a lot of "I can't do anything about it", "It's out of my hands", or my personal favorite "it happens to all of us, deal with it". You are nothing but a number to this company, and it's blatantly obvious. This list could go on for days. Overall it's stressful, disorganized, and a horrible place to work.

2.0
Feb 28, 2016
Recommend
CEO approval
Business Outlook

Pros

There are no pros toworking here. Pay is OK, if you aren't smart enough to do the math on what it beaks down to per hour worked. 401(K) is almost descent - almost. Insurance costs are ridiculously high compared to what I have paid elsewhere.

Cons

Long hours, many of which are UN-PAID. Micromanagement. Not trust instilled in their emloyees. They make everything 10 times as complicted as it should be. Still using 1980s technology in 2016!

Viewing 193 - 195 of 2,019 Reviews

Glassdoor has 2,072 Terminix reviews submitted anonymously by Terminix employees. Read employee reviews and ratings on Glassdoor to decide if Terminix is right for you.