Is Terminix a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Terminix have rated their employer with 2.7 out of 5 stars in 89 Glassdoor reviews. This is a lower than average score with the overall rating of Terminix employees being 3.0 out of 5 stars. Search open Customer Service (CSR) Jobs at Terminix now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Terminix .

Does Terminix pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Terminix with 2.7 out of 5 stars based on 89 anonymously submitted employee reviews. This is 16.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Terminix.

How happy are Customer Service (CSR) professionals working at Terminix?

60% of Customer Service (CSR) employees at Terminix would recommend their employer to a friend. This rating has increased by 56% in the past 12 months. Customer Service (CSR) professionals have also rated Terminix with a 3.1 rating for work-life-balance, 3.1 rating for diversity and inclusion, 2.9 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Terminix?

Pest Control Technician (212) , Outside Sales Representative (122) , Branch Manager (94) , Sales Representative (77) , Technician (70) , Service Manager (66) , Customer Service Representative (65) , Sales (52) , Termite Technician (48) , Outside Sales Professional (37) , Sales Associate (32) , OSP (30) , Pest Technician (30) , Senior Customer Service Representative (27) , Inside Sales Representative (25)

What are the pros of working at Terminix according to real employee reviews?

"pay was good and competitive" ((in 159 reviews)); "Good benefits and most of the guys were nice." ((in 125 reviews)); "Great people and very innovative" ((in 76 reviews)); "Good training and plenty of opportunity to advance" ((in 58 reviews)); "You are able to make good money but you have to be willing to put in the work." ((in 52 reviews))

What are the cons of working at Terminix according to real employee reviews?

"Poor management, The same Cinema all day" ((in 134 reviews)); "I guess the hours are long and you put in a lot of unnecessary work to get no where." ((in 89 reviews)); "You will have no work life balance" ((in 66 reviews)); "Managers don't care or follow up to make sure you are protected from chemical use." ((in 54 reviews)); "Upper management is atrocious." ((in 41 reviews))

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Terminix

Terminix Customer Service (CSR) reviews

2.7

60% would recommend to a friend

(89 total reviews)

Alain Moffroid

Not enough data to show CEO approval

56% positive business outlook

Ratings by category

3.1

Diversity & inclusion

3.1

Work/Life balance

2.9

Culture & values

2.9

Career opportunities

2.7

Senior management

2.7

Compensation and benefits

Customer Service (CSR) employees have rated Terminix with 2.7 out of 5 stars, based on 89 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Terminix is rated 27% below average by Customer Service (CSR) professionals compared to other employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

89 reviews

5.0

May 17, 2023

Good Job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good pay and scheduling for weekdays

Cons

Have to deal with a lot of angry callers for techs not showing up.

Terminix Response

Thank you for your years of service and for taking the time to share your feedback! If you have any additional feedback you’d like to share, please reach out to myhr@terminix.com.

1.0

Apr 15, 2023

Bad management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Provides car for service technician to do their work

Cons

Heavy work load, poor renumeration

Terminix Response

Thank you for sharing your feedback; colleague experience is among our top priorities and we hope you’ll reach out to myhr@terminix.com to discuss your concerns in more detail.

3.0

Mar 29, 2023

Flexible

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Bosses are awesome, competitive, bonuses

Cons

Treat older customers disposable, Team favorites, benefits not steady

Terminix Response

Thank you for sharing your feedback; colleague and customer experience is among our top priorities and we hope you’ll reach out to myhr@terminix.com to discuss your concerns in more detail.

Viewing 25 - 27 of 89 Reviews

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Terminix

Terminix Customer Service (CSR) reviews

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Good Job

Bad management

Flexible

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