Does The Chicago Lighthouse pay their employees well?

According to anonymously submitted Glassdoor reviews, The Chicago Lighthouse employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at The Chicago Lighthouse. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at The Chicago Lighthouse?

35% of The Chicago Lighthouse employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Chicago Lighthouse 2.7 out of 5 for work life balance, 2.4 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at The Chicago Lighthouse?

Customer Service Representative (25) , Medical Scheduler (11) , Call Center Agent (6) , Call Center Customer Service Representative (5) , Customer Service (4) , Customer Service Representative (CSR) (4) , Call Center Representative (3) , Call Center Supervisor (2) , Intern (2) , Management (2) , Supervisor (2)

What are the pros of working at The Chicago Lighthouse according to real employee reviews?

"People are great and you gain customer service experience." ((in 7 reviews)); "Benefits are all right." ((in 5 reviews))

What are the cons of working at The Chicago Lighthouse according to real employee reviews?

"Pay is low" ((in 15 reviews)); "Management is basically just concerned about making money." ((in 4 reviews)); "Terrible communication, horrible HR, there is favoritism and many many lies it’s is a hostile working condition better off without it." ((in 4 reviews)); "Leads and Supervisors have much less experience than some of the agents." ((in 3 reviews)); "after 1 month of training we are sent home to work." ((in 3 reviews))

What are the top reviewed The Chicago Lighthouse locations?

Chicago , Bellwood , Glenview , Lisle , North Chicago , Wilmington

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The Chicago Lighthouse

The Chicago Lighthouse reviews

2.6

35% would recommend to a friend

(117 total reviews)

Dr. Janet Szlyk

57% approve of CEO

43% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.7

Work/Life balance

2.5

Senior management

2.4

Culture & values

2.4

Compensation and benefits

2.3

Career opportunities

The Chicago Lighthouse has an employee rating of 2.6 out of 5 stars, based on 117 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Chicago Lighthouse employee rating is 30% below average for employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

117 reviews

1.0

May 18, 2015

Great experience. Terrible exampes of leadership & upper management.

Ccr

Recommend

CEO approval

Business Outlook

Pros

Weekly pay, great knowledge to learn and use somewhere else.

Cons

Poor examples of leadership. Constant bullying/disrespect/ micro managing of employees.

4.0

Mar 26, 2018

It's a job

Medical scheduler

Recommend

CEO approval

Business Outlook

Pros

2 weeks paid vacation after 6 months, paid holidays, decent benefits, weekly pay, decent pay, option to join a credit union. I feel my coworkers and I get along well. Everyone's always willing to help. Management is always available when we have questions. Many of these negative reviews are ridiculous and must have been written by people with little work history and have never been in a call center. The regulated time away from desk, break, and lunch are the same as other call centers I've worked in. I don't mind locking my phone in a locker. I've seen too many lazy phone addicts at other places I've worked.

Cons

Training is shorter than they tell you up front. Every training class seems to be instructed how to do things differently. The bathrooms are nasty. They need to update the facilities. Service in the cafeteria is SLOW. You have to deal with the 1 male cafeteria worker trying to chat up girls while everyone else waits in line.

1.0

Jan 3, 2015

Human Resources crooks

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nothing nothing nothing nothing nothing

Cons

The pay is low for what you deal with on a daily basis. There turnover rate is high They mistreat employees. They do not offer accommodations for people with disabilities.

Viewing 10 - 12 of 117 Reviews

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Great experience. Terrible exampes of leadership & upper management.

It's a job

Human Resources crooks

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