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The Chicago Lighthouse

Engaged Employer

The Chicago Lighthouse reviews

2.6

35% would recommend to a friend

(117 total reviews)
avatar

Dr. Janet Szlyk

57% approve of CEO

43% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.7

Work/Life balance

2.5

Senior management

2.4

Culture & values

2.4

Compensation and benefits

2.3

Career opportunities

The Chicago Lighthouse has an employee rating of 2.6 out of 5 stars, based on 117 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Chicago Lighthouse employee rating is 30% below average for employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

Reviews by job title

117 reviews
2.0
Aug 17, 2017

Horrible

Call center agent
Recommend
CEO approval
Business Outlook

Pros

Weekly pay, benefits, cool managers and other career opportunities. I mean, it's on the UIC campus (student center) to be exact. The student la are really nice and the are is great. I don't live far from the university so my public transportation commute is great. By all major train lines and buses.

Cons

Just about everything except what I listed up above. The co-workers are just full of attitude, nobody likes to speak and be friendly. The breaks are ridiculous. You get written up for every little thing and you're supposed to be trained for a month but they throw you on the floor after the first two.

1.0
Aug 24, 2016

Terrible management and communication between staff

Customer service representative
Recommend
CEO approval
Business Outlook

Pros

No pros at all...terrible call center Bedbugs run wild and free and even when it has been reported to staff no one takes any action to clean it up. Cell phones are not allows yet I've seen reps making personal calls. If you need a job then they will hire anybody just make sure you can pass a drug test.

Cons

Managers are incompetent... The schedules constantly change Minimal pay for stressful work Cell phone, paper and pens are prohibited Oh and the center is infested with bed bugs!!! You have to share a half of a locker with someone else!

2.0
May 16, 2017

Business management is a set of learned skills

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Offers a wide range of programs for people who are blind or visually-impaired. Top-notch Low Vision Clinic to evaluate how persons with vision loss can maximize quality of remaining vision. Has contracts to provide low vision* clients who have average intelligence and above-average computer skills with commercial call center agent jobs. *depends on degree of vision loss

Cons

Many top management lack business skills and lag behind in emotional intelligence. Insufficient human capital to carry out effort needed to achieve excellence in any of the 29-31 programs provided for clients. Strategies to progress toward main, historic Mission goal, i.e., self-sufficiency for people who are blind or visually impaired, are non-existent. Financial development results are abysmal for a 100+ year-old agency with this social service mission.

Viewing 4 - 6 of 117 Reviews
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ReviewsThe Chicago Lighthouse reviews

Glassdoor has 122 The Chicago Lighthouse reviews submitted anonymously by The Chicago Lighthouse employees. Read employee reviews and ratings on Glassdoor to decide if The Chicago Lighthouse is right for you.