The Escape Game reviews

3.0

44% would recommend to a friend

(312 total reviews)

Mark Flint

48% approve of CEO

40% positive business outlook

The Escape Game has an employee rating of 3.0 out of 5 stars, based on 312 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Escape Game employee rating is 22% below average for employers within the Arts, Entertainment & Recreation industry (3.9 stars).

Reviews by job title

312 reviews
5.0
Sep 4, 2024
Recommend
CEO approval
Business Outlook

Pros

- Clear Mission, Vision, and Values - High expectations - Graciousness in mistakes from my leaders - Your main job is making relationships with people - You are there to make sure someone has fun - The days go by quickly - Growth is quick If you're the type of person that likes working in customer service & hospitality, likes problem-solving, working with others, and appreciates high standards based around a company and not a person/team, you will want to grow at this company.

Cons

- The culture can go south quickly - Managers will work 45-60 hours/week, while other full-time team members will work as low as 25 hours/week - Work/life balance can be bad, but it has gone through improvement - Deep cleaning, sometimes vomit, blood, and other bodily nastiness Despite what you may think, this is not a chill job. If you are looking for something where you can hang out with your co workers and relax, you will be frustrated by the amount of work when not running games. While this job looks like a chill place on the surface, your managers expect a lot from you, and that is either really rewarding or really overbearing.

3.0
Aug 27, 2024
Recommend
CEO approval
Business Outlook

Pros

Actual time spent with guests is fun Got to work with really fun people

Cons

Again, I'd say the culture is a lot. It's not so jarring at first, but the higher you go the more you have to buy in. Like at any other job I suppose, but for an escape room company, its a little much.

1.0
Aug 27, 2024
Recommend
CEO approval
Business Outlook

Pros

Work atmosphere is average for an escape room. If things break, and your management cares, they can contact Produce Care for assistance. Product Care may take over a year to send your store a replacement prop/set piece/game component, but it’s technically better than nothing.

Cons

Management is purposefully absent, distances themselves from Game Guides/GES such that you CANNOT report any issues that happen. They promise full time staff benefits, but if you’re scheduled less than 30 hours, you lose them. You are guaranteed to lose your benefits during off season (TEG calls this pre-season). The degree of toxic positivity is ridiculous. Unless you are a kissup every waking moment, you will not be able to grow within the company. TEG is willing to break the law if it makes them profit. A minor should not be working on the Las Vegas Strip at night and expected to close alone at 2am. Pay is less than other escape rooms despite their multi million dollar success. Guest experience specialists (front desk) are expected to be walked all over by customers, completely fold in the face of the slightest problem, and give the guests anything and everything they demand to prevent them from leaving unhappy. Shared experiences (public games) are always, ALWAYS, a risk, and game guides are expected to lie to the public’s face and ignore any issues.

Viewing 106 - 108 of 312 Reviews

Glassdoor has 313 The Escape Game reviews submitted anonymously by The Escape Game employees. Read employee reviews and ratings on Glassdoor to decide if The Escape Game is right for you.