The RealReal reviews

2.9

35% would recommend to a friend

(1,599 total reviews)

Rati Sahi Levesque

70% approve of CEO

35% positive business outlook

The RealReal has an employee rating of 2.9 out of 5 stars, based on 1,599 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The RealReal employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
3.0
Jul 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Solid title, experience in warm outreach, fast paced

Cons

Communication with managers is very low, fully remote role isolating, low base pay

avatar
The RealReal Response
10mo
Thank you for sharing your experience. We're glad to hear that you found value in the role, especially the fast-paced environment and the opportunity to build your outreach skills. We also appreciate your honest feedback about communication, remote work, and compensation. These are areas we continue to evaluate and improve to better support our team members. If you’d like to share more, please reach out at https://therealreal.allvoices.co/.
5.0
Jul 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Very supportive team mates and culture

Cons

Working mostly remote when team is spread out

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The RealReal Response
10mo
Thank you for sharing your experience! We’re so glad to hear that you felt supported by your team and embraced our collaborative culture. We also appreciate your feedback about working remotely with a dispersed team. Though it offers employees flexibility, we understand it's something to continue to improve. If you’d like to share more, please feel free to reach out to https://therealreal.allvoices.co/.
1.0
Jul 13, 2025

Run

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It pays the bills and fills the resume

Cons

The company talks a big game (remote work, flexibility, supportive leadership) but the reality is far from it. Onboarding is minimal, and expectations are often unclear from day one. Communication is messy, often siloed, and sometimes completely contradicts itself. It’s hard to feel set up for success. Roles change frequently without warning, and you're often given work you're not trained for. There's no real support, and asking for help usually leads to “just Google it.” Proactive feedback is rare, and when it does happen, it’s usually reactive instead of helpful, or documented privately without context or follow-up. Hard work often goes unnoticed and will often be deleted or ignored without feedback, which makes it easy to feel burned out and unmotivated. Leadership (particularly within the HR team) fosters a culture of distrust. At the end of the day, you’re not treated like a person with goals and potential, just a replaceable part. The environment is mentally exhausting and unsustainable. If you value professional growth, basic respect, or your mental health, think twice before joining.

avatar
The RealReal Response
10mo
Thank you for taking the time to share your experience. We're truly sorry to hear that your time at The RealReal did not reflect the values we strive to uphold. Your feedback about onboarding, communication, role clarity, and support is deeply concerning and not in line with the environment we are working to create. While it's difficult to hear, insights like yours help us better understand where we need to improve. We remain committed to fostering a workplace where all employees feel supported, respected, and set up for success. If you're open to sharing more, please reach out at https://therealreal.allvoices.co/.
Viewing 85 - 87 of 1,599 Reviews

Glassdoor has 1,666 The RealReal reviews submitted anonymously by The RealReal employees. Read employee reviews and ratings on Glassdoor to decide if The RealReal is right for you.