The RealReal reviews

2.8

35% would recommend to a friend

(1,601 total reviews)

Rati Sahi Levesque

65% approve of CEO

35% positive business outlook

The RealReal has an employee rating of 2.8 out of 5 stars, based on 1,601 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The RealReal employee rating is 21% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Jul 29, 2021
Recommend
CEO approval
Business Outlook

Pros

- Sustainable fashion is a great mission - Uses updated"ish" softwares and CRMs - You do not need a college degree for this position

Cons

- High turnover - Hard work/Low pay - Not professional - Not many growth paths open - Glorified customer service - Mundane and quick burnout - No discounts - We are losing peoples items often - List goes on

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The RealReal Response
4y
Thank you for your review. We appreciate you sharing your feedback with us. Improving our employee experience continues to be a priority for us. We are consistently evaluating our compensation, culture and growth paths to ensure our experience is competitive. Your feedback is helpful for us grow and identify areas for improvement. If you have any other feedback or suggestions, please reach out to trrfeedback@therealreal.com.
1.0
Jul 26, 2021

Chaos

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None. There are no pros. I have no pros to give this company. Stay away!

Cons

If I could give this company 0 stars I would. The place is chaotic, everyday there are unnecessary, new "ideas" for production that aren't thought out. It's more of a "throw it on the wall and hope it sticks" mentality. The management is poor, they lack experience. The pay is definitely what it should be. More work is added to your job but no more pay. They keep saying they're a "start up" but you're not a start up after 10 years. However, it IS still run as a start up. The people hired are inadequate. Most of the people that work there come in as if they just rolled out of bed. Some wearing bathrobes, slippers, half shirts, leggings, short shorts. Seriously? Worse work environment I've ever seen. There's no growth either. You'll just stay in the same position with the same pay but more work. Stay away!!

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The RealReal Response
4y
Thank you for taking the time to submit your review. We have launched leadership coaching to better support and train our leaders in order to help create a work environment of trust and empowerment. We are open to more specific feedback if you’d like to reach out to trrfeedback@therealreal.com directly.
2.0
Jul 23, 2021

Ok

Recommend
CEO approval
Business Outlook

Pros

The company has some very talented and creative employees

Cons

TRR does not pay well considering the revenue generated by the sales team. The overall sales program has a lot of turnover as well. Work/life balance is not in line.

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The RealReal Response
4y
We appreciate you sharing your feedback with us. Please know, we regularly assess our compensation and benefits to ensure we are competitive in the marketplace. As for work/life balance, it is as important as ever to find a balance between work and personal life, so we welcome your thoughts and ideas to help us improve. Please reach out to trrfeedback@therealreal.com to share more specific feedback.
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Glassdoor has 1,668 The RealReal reviews submitted anonymously by The RealReal employees. Read employee reviews and ratings on Glassdoor to decide if The RealReal is right for you.