Does Transcom WorldWide pay their employees well?

According to anonymously submitted Glassdoor reviews, Transcom WorldWide employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Transcom WorldWide. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Transcom WorldWide?

39% of Transcom WorldWide employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Transcom WorldWide 2.7 out of 5 for work life balance, 2.7 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Transcom WorldWide?

Customer Service Representative (391) , Customer Service Representative (CSR) (184) , Technical Support Representative (83) , Technical Support (63) , Team Leader (57) , Technical Support Advisor (45) , Customer Service Agent (44) , Tech Support (28) , Technical Support Specialist (27) , Tech Support Representative (23) , IOS Technical Support Advisor (20) , Call Center Agent (19) , Customer Service (18) , Customer Support Representative (16) , Customer Service (CSR) (14)

What are the pros of working at Transcom WorldWide according to real employee reviews?

"Work from home role is good" ((in 175 reviews)); "Good benefits as they care for their employees and their families" ((in 88 reviews)); "Training is good and fun." ((in 75 reviews)); "Great people and friends" ((in 73 reviews)); "Great colleagues and no extra hours/work needed." ((in 64 reviews))

What are the cons of working at Transcom WorldWide according to real employee reviews?

"The salaries are low and you have to work from 6 am till 10 pm depending on your schedule" ((in 139 reviews)); "poor management; not open for inovations;" ((in 95 reviews)); "Low pay at my time of employment but I believe this is no longer the case." ((in 91 reviews)); "stressfull no work life balance" ((in 29 reviews)); "Strict on Punctuality Hard to request time off Easy to Cap out and making it hard to progress within the company" ((in 23 reviews))

What are employees saying about Transcom WorldWide layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Transcom WorldWide layoffs and their outlook for job security at Transcom WorldWide in 2026.

What are the top reviewed Transcom WorldWide locations?

Denver , San Antonio , Atlanta , Houston , New York , Raleigh , Orlando , Charlotte , Dallas , Columbia , Remote , Tunis , Detroit , Greensboro , Jacksonville , Greenville , Phoenix , Oklahoma City , Louisville , Columbus , Los Angeles , Las Vegas , Tampa , Augusta , Montgomery , Newport News , Virginia Beach , Saint Louis , Roxboro , Fayetteville

Transcom WorldWide reviews

2.9

39% would recommend to a friend

(684 total reviews)

Brian Johnson

45% approve of CEO

31% positive business outlook

Ratings by category

3.4

Diversity & inclusion

2.7

Culture & values

2.7

Work/Life balance

2.6

Compensation and benefits

2.6

Career opportunities

2.5

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

684 reviews

Reviews about "Compensation"

Return to all reviews

4.0

Dec 11, 2025

Transcom Egypt

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good people. Not so strict in terms of policies

Cons

Pay is low compared to counterparts

Transcom WorldWide Response

1mo

Thank you for your review. We’re always looking for ways to enhance the employee experience and appreciate your input.

4.0

Dec 4, 2025

Best company with better benefits

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

- The base pay is low, but due to benefits such as premiums, food, transport, and other bonuses and veterancy, the salary will increase this including if you could upsell - friendly people - has day care - have free meals to save money - same as above, but you can use the specialized card to buy food or drugs, reducing your financial stress - Have transport vans, reducing your travel costs - near malls to buy gifts or buy food - provides Christmas hams at the end of the year

Cons

- frequent changes in manpower - if they are low in people, they will take agents on a preexisting campaign and transfer - although there are advantages, such as a salary boost due to bonuses from sales and such, this also creates skill mismatch - Depending on the campaign or your mental capability to handle stress, some campaigns are toxic - Agents that could or would be promoted will have to wait if they got an escalation, which may add to their current infraction, assuming they got another one during production activities

Transcom WorldWide Response

7mo

Thank you for sharing your thoughts. We value all feedback from our employees as it helps us identify areas for improvement and ensure a positive workplace. We are committed to ongoing growth and appreciate your contribution to that process.

2.0

Dec 2, 2025

I AM THE ONLY PORTUGUESE WORKING THERE AND I AM WORKING AT PORTUGAL

Credit analyst

Recommend

CEO approval

Business Outlook

Pros

Working at home but only after 6 months presencial.

Cons

Low salary for the workload. Team lacks cultural diversity and inclusion. French project mostly handled by Arabic-speaking colleagues, which creates communication barriers. No representation of Portuguese culture despite being a company based in Portugal.

Transcom WorldWide Response

7mo

Thank you for sharing your thoughts. We value all feedback from our employees as it helps us identify areas for improvement and ensure a positive workplace. We are committed to ongoing growth and appreciate your contribution to that process.

Viewing 28 - 30 of 684 Reviews

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Jobs at Transcom WorldWide

Technical and Customer Experience Advisor - Work From Home - US

Technical Support Specialist

Technical Support - AI Chat and Email - Onsite Greenville, SC