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Transcom WorldWide

Engaged Employer

Transcom WorldWide reviews

2.9

39% would recommend to a friend

(2,065 total reviews)
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Brian Johnson

45% approve of CEO

30% positive business outlook

Ratings by category

3.4

Diversity & inclusion

2.7

Culture & values

2.7

Work/Life balance

2.6

Compensation and benefits

2.6

Career opportunities

2.5

Senior management

Transcom WorldWide has an employee rating of 2.9 out of 5 stars, based on 2,065 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Transcom WorldWide employee rating is 24% below average for employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Reviews by job title

2K reviews
3.0
May 6, 2021

Meh

Tier i technical support
Recommend
CEO approval
Business Outlook

Pros

You get to be at home while you work, a decent number of advancement opportunities

Cons

Not a great deal of flexibility when it comes to time off/scheduling, many customers expect a lot of you and get upset when you can't fix the problem they got themselves into, polices and procedures change overnight and you often have to inconvenience or confuse customers in order to keep from being in violation of them, arbitrary rating system where customers can give you positive or negative feedback based on how they felt the call went and it cannot be disputed

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Transcom WorldWide Response
5y
Thank you for your honest feedback. We take employee feedback seriously and consider it when making any updates or changes in company policy
1.0
Mar 4, 2021

Doesn’t care about you

Customer service agent
Recommend
CEO approval
Business Outlook

Pros

Work at home no need for office

Cons

Doesn’t care about your daily life and needs. Changed my schedule after 4 years and refused to help me meet a schedule for my kids

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Transcom WorldWide Response
5y
Thank you for your review. We take your experience seriously and will use your feedback to make the employee experience better here at Transcom.
1.0
Dec 21, 2020

Most demeaning postion ever held in my entire career life

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

No pros to this company.

Cons

Computer technical issues multiple times per day. Zero support from Management or other departments. Once Covid 19 hit this is when things with this employer and job became increasingly more difficult. No changes were made in order to better assist the customers therefore leading to huge customer dissatisfaction which in turn was completely considered as you the advisors fault. Only 8 seconds between calls.

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Transcom WorldWide Response
5y
We appreciate you taking the time to share your feedback. We have made many adjustments to meet business goals during covid and feel fortunate to have been recognized by our clients and their customers for providing outstanding customer experiences during this challenging time. If you are experiencing an on-going employee issue that is not being resolved by your immediate manager, we encourage you to reach out to our HR team for assistance. We strive to ensure all of our employees receive the support you need to excel in your work. We're glad that you're part of our team and would like to work with you to resolve any concerns.
Viewing 76 - 78 of 2,065 Reviews
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ReviewsTranscom WorldWide reviews

Glassdoor has 2,408 Transcom WorldWide reviews submitted anonymously by Transcom WorldWide employees. Read employee reviews and ratings on Glassdoor to decide if Transcom WorldWide is right for you.