Is Transcom WorldWide a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Transcom WorldWide have rated their employer with 2.5 out of 5 stars in 163 Glassdoor reviews. This is a lower than average score with the overall rating of Transcom WorldWide employees being 2.9 out of 5 stars. Search open Customer Service Representative CSR Jobs at Transcom WorldWide now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Transcom WorldWide .

Does Transcom WorldWide pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Transcom WorldWide with 2.5 out of 5 stars based on 163 anonymously submitted employee reviews. This is 3.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Transcom WorldWide.

What are the top reviewed jobs at Transcom WorldWide?

Customer Service Representative (391) , Customer Service Representative (CSR) (184) , Technical Support Representative (83) , Technical Support (63) , Team Leader (57) , Technical Support Advisor (45) , Customer Service Agent (44) , Tech Support (28) , Technical Support Specialist (27) , Tech Support Representative (23) , IOS Technical Support Advisor (20) , Call Center Agent (19) , Customer Service (18) , Customer Support Representative (16) , Customer Service (CSR) (14)

What are the pros of working at Transcom WorldWide according to real employee reviews?

"Work from home role is good" ((in 176 reviews)); "Good benefits as they care for their employees and their families" ((in 100 reviews)); "Great people and friends" ((in 73 reviews)); "Training is good and fun." ((in 67 reviews)); "Great colleagues and no extra hours/work needed." ((in 61 reviews))

What are the cons of working at Transcom WorldWide according to real employee reviews?

"The salaries are low and you have to work from 6 am till 10 pm depending on your schedule" ((in 137 reviews)); "Low pay at my time of employment but I believe this is no longer the case." ((in 90 reviews)); "stressfull no work life balance" ((in 29 reviews)); "Strict on Punctuality Hard to request time off Easy to Cap out and making it hard to progress within the company" ((in 24 reviews)); "Bad bonus structure" ((in 19 reviews))

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Transcom WorldWide

Transcom WorldWide Customer Service Representative CSR reviews

2.5

20% would recommend to a friend

(163 total reviews)

Brian Johnson

20% approve of CEO

21% positive business outlook

Ratings by category

3.1

Diversity & inclusion

2.5

Compensation and benefits

2.4

Culture & values

2.2

Work/Life balance

2.2

Career opportunities

2.1

Senior management

Customer Service Representative (CSR) employees have rated Transcom WorldWide with 2.5 out of 5 stars, based on 163 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Transcom WorldWide is rated 35% below average by Customer Service Representative (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

163 reviews

2.0

Aug 10, 2021

review

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The home office is available but only while the pandemic period. A fruit day once a week. Company events. Nice atmosphere. Easily accessible office.

Cons

Salaries are low. Poor training. They are unable to keep employees for longer periods. Many people leave to other companies. The breaks are very short. A lot of problems with systems and workflows. The customers are often nervous because the company is unable to meet deadlines. Very incompetent, careless management!!

Transcom WorldWide Response

Thank you for taking the time to share your feedback. The health and safety of our employees is always a top priority. While we have permanent remote opportunities in locations around the world, including the Unites States and Canada, a large majority of our global workforce continues to work virtually due to the pandemic. We are also examining opportunities to expand global work-from-home opportunities.

3.0

Aug 9, 2021

Unprofessional

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

very low salary and lot of disputes

Cons

They terminate agents without due process/ notices. Agents was shoked when they received the equipements retreival text.

Transcom WorldWide Response

We always value the feedback of our employees and appreciate you taking the time to share your review. We abide by all local laws, regulations, and internal processes. If you have concerns about a particular situation that occurred, we invite you to reach out to your local HR team. Additionally, please share your feedback in our upcoming employee satisfaction survey in September. Thank you for being a member of our Transcom team.

4.0

Jul 8, 2021

Nice place to work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great place to work with benefits

Cons

Need more patient in your line of work.

Transcom WorldWide Response

We strive to provide benefits that are most impactful to our employees and care deeply about the well-being of our Transcom family. Thank you for taking the time to share your experience and feedback.

Viewing 148 - 150 of 163 Reviews

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Transcom WorldWide Customer Service Representative CSR reviews

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