Is Transcom WorldWide a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Transcom WorldWide have rated their employer with 2.5 out of 5 stars in 163 Glassdoor reviews. This is a lower than average score with the overall rating of Transcom WorldWide employees being 2.9 out of 5 stars. Search open Customer Service Representative CSR Jobs at Transcom WorldWide now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Transcom WorldWide .

Does Transcom WorldWide pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Transcom WorldWide with 2.5 out of 5 stars based on 163 anonymously submitted employee reviews. This is 3.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Transcom WorldWide.

What are the top reviewed jobs at Transcom WorldWide?

Customer Service Representative (391) , Customer Service Representative (CSR) (184) , Technical Support Representative (83) , Technical Support (63) , Team Leader (57) , Technical Support Advisor (45) , Customer Service Agent (44) , Tech Support (28) , Technical Support Specialist (27) , Tech Support Representative (23) , IOS Technical Support Advisor (20) , Call Center Agent (19) , Customer Service (18) , Customer Support Representative (16) , Customer Service (CSR) (14)

What are the pros of working at Transcom WorldWide according to real employee reviews?

"Work from home role is good" ((in 176 reviews)); "Good benefits as they care for their employees and their families" ((in 100 reviews)); "Great people and friends" ((in 73 reviews)); "Training is good and fun." ((in 67 reviews)); "Great colleagues and no extra hours/work needed." ((in 61 reviews))

What are the cons of working at Transcom WorldWide according to real employee reviews?

"The salaries are low and you have to work from 6 am till 10 pm depending on your schedule" ((in 137 reviews)); "Low pay at my time of employment but I believe this is no longer the case." ((in 90 reviews)); "stressfull no work life balance" ((in 29 reviews)); "Strict on Punctuality Hard to request time off Easy to Cap out and making it hard to progress within the company" ((in 24 reviews)); "Bad bonus structure" ((in 19 reviews))

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Transcom WorldWide

Transcom WorldWide Customer Service Representative CSR reviews

2.5

20% would recommend to a friend

(163 total reviews)

Brian Johnson

20% approve of CEO

21% positive business outlook

Ratings by category

3.1

Diversity & inclusion

2.5

Compensation and benefits

2.4

Culture & values

2.2

Work/Life balance

2.2

Career opportunities

2.1

Senior management

Customer Service Representative (CSR) employees have rated Transcom WorldWide with 2.5 out of 5 stars, based on 163 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Transcom WorldWide is rated 35% below average by Customer Service Representative (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

163 reviews

3.0

Jul 7, 2021

It’s okay

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Cuttoff is every orher friday. Account is quite challenging.

Cons

Salary increase is quite rare

Transcom WorldWide Response

Thank you for your review. We appreciate you taking the time to give us your feedback. Thank you for being part of our team!

5.0

Jun 25, 2021

Quality company and very organized

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Pressure, far, risk, schedule, time

Cons

Benefit, quality, camaraderie, convenience, incentives

Transcom WorldWide Response

Thank you for your review. We appreciate you taking the time to give us your feedback. Thanks for being part of our Transcom family!

2.0

Jun 9, 2021

I don’t know why I’m doing this

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good peers, team, and pay

Cons

Pressure, business is not transparent.

Transcom WorldWide Response

Thank you for your feedback. We take employee feedback seriously and highly appreciate it to make the organization better. Thank you for being a valued member of our Transcom team.

Viewing 151 - 153 of 163 Reviews

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Transcom WorldWide

Transcom WorldWide Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It’s okay

Quality company and very organized

I don’t know why I’m doing this

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