TruGreen reviews

3.4

58% would recommend to a friend

(2,986 total reviews)
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Kurt Kane

68% approve of CEO

52% positive business outlook

TruGreen has an employee rating of 3.4 out of 5 stars, based on 2,986 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TruGreen employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

3K reviews
3.0
May 12, 2017
Recommend
CEO approval
Business Outlook

Pros

There is a lot of good sales training. Role playing is an everyday thing. Closing of sales is the main topic of the sales training. The salary is reasonable and the bosses are nice.

Cons

There is a lot of pressure to meet sales goals. It is expected that people do door to door sales even in neighborhoods that have signs saying, "No soliciting," this can make someone very uncomfortable. I was warned numerous times that I should not be soliciting in posted neighborhoods. I know of at least two salesman that were warned by police to leave a no soliciting neighborhood. Also, I do feel the approach they use to sell the lawn care service might be too aggressive for some people. The script I was supposed to use made me feel as though I was supposed to insult a person's yard in order to get them to react to my pitch. The problem I had was this job can be very physically demanding. I and at least one other person I heard from left this job because our bodies were being broken down by the walking that was expected. Finally, there is another problem and it involved the availability of rest room facilities. You are going to be sent to areas where there are no public restrooms. This can be a real problem if you have the urge to go.

1.0
Mar 11, 2017
Recommend
CEO approval
Business Outlook

Pros

If you stick around and don't care about not making money or being lied to, you will be promoted like the sales manager I worked for...

Cons

Where to even begin. I tried to give this place the benefit of the doubt. I saw the bad reviews, but they were outnumbered by the good so I applied and was called in for an interview. I wore a suit to the interview because that's how I was brought up. Turns out jeans and a Tshirt would've been sufficient as this guy would hire anybody with a pulse that could atleast make up answers to the questions in a competent manner. I was told in the interview that training would be 2 weeks in which we would be paid hourly. I had read on here that this included a ride along with a technician to see how the applications work, as well as a ride along with a sales rep to see the process. I was also told in the interview that one could not sell until becoming certified in the state of Tennessee. I was given a total of 3 days to study (Sorry, but I wasn't going to study until I knew I had the job). I failed and was told it was no big deal, it happens, and they would just reschedule and give me more study time. This was day 3 of employment. Yesterday was day 5 and even without the certification, and no knowledge of any of the services aside from the most expensive, I was told to make cold calls with a faded script that was half scribbles (mind you I'm certain it's illegal to solicit these products without the certification). Out of the 50 phone calls I made off the list, 85% were disconnected, 14% were answering machines, and the 1% I did talk to either hung up or were obviously not interested. No big deal that's sales...but what we were told next made my jaw drop and solidified the fact that I would be resigning. "You guys go on salary Monday, and you'll be calling from these lists until you show you can generate interest." So long story short training was one week with hourly pay. You watch dvds and then the sales manager reads back the material verbatim. They force you into the field early for nothing more than numbers, and without the proper knowledge to succeed. No ride along with either a technician or a sales rep. Most of the time we were told to role play while the sales manager fielded interview after interview. There is no training...what there is was one lie after the other. This place is structured to make sure those above you are the ones that get paid, while you struggle. My manager drove an hour and a half one way to work everyday...he was the one being compensated and not the ones actually working. STAY AWAY FROM THIS PLACE! I'll now have to defend a job in my work history that I was at for a week for the reasons you just read.

2.0
Mar 4, 2017
Recommend
CEO approval
Business Outlook

Pros

Decent pay, full time, "independent work", commission on sales you make.

Cons

I put [independent work] in quotes for a reason. Yes, you are on your own, but you are micromanaged to a T. Your every step, every breath is tracked. Think NSA on steroids. Sounds fun right? You have no control over your route, so if you are sent an hour away to service one lawn and end up being over your "allowed time" well you're just out of luck. You're given a certain time to complete each stop. The size of the yard determines the time you get on that yard. Sounds reasonable right? Here's the kicker: Yards are sold much smaller than they actually are so guys can make a sale. So a yard that would take you 25 minutes to do is shown as taking you 10 minutes because a 25,000 sq ft yard was sold as a 10,000 sq ft yard. Guess who pays for that? Are we having fun yet? Say you get a lot of those yards in your route that day. Well Mr. Manager looks at your time and says you're taking too long. Maybe even discipline you... For something completely out of your control... These are the fun shenanigans we like to get into here... Hard labor, pulling a hose for ~15-20 miles/day, unorganized, set to failure, being blamed for things out of your control. Unfair and unreasonable expectations placed on you. GPS on your tablet consistently sends you to wrong addresses, making you late which means you'll be over your "allowed hours" and get talked to or disciplined for... Just a few things, I could definitely go on but I hope this gives you some incite into what you're in store for should you choose to come here.

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