U.S. Bank reviews

The new CEO and President is absolutely horrible. She has created a toxic work environment and her attitude is the worst I have ever seen. She laughs at concerns of the employees that actually do the work and calls them "selfish" and tells them to "go find a friend" when trying to address what to do about low morale. There is a really bad "buddy system" within the bank. It's not about how hard you work, but who you are friends with in order to advance. In addition, and I hate to say this, but unless you are from India (like most of senior leadership is), then you are looked down upon. It's a shame what has happened to a once great company. The recently implementation of RTO by the new CEO/President means that if you are working remotely, you now have zero opportunity to advance. Benefits and pay are below average for large banks. When this was asked of the CEO/President, she called the person asking the question "selfish". The company is moving rapidly to push as many jobs to India as possible by laying off high performing employees and replacing them with 20 different contractors that are incapable of doing anything but reading from a script. There is zero job security unless you're of a certain ethnicity and/or buddies that came from a certain consulting firm.

Everyone that worked in the call center moved to work from home as soon as lockdown was started, and because all branch locations were closed, the volume of calls was outrageous. Instead of offering support or encouragement, we were chastised and told we weren't working fast enough. Over time when things calmed down, I got forgotten about. They fired my manager and I didn't find out until a month later because no one ever interacted with me except to chastise me for taking too long in a call. I literally had no one as my manager so if I ever needed to call in sick, I literally couldn't. It was like that for at least 6 months before I left. Every single second (not an exaggeration) is accounted for and you will be inundated with messages from managers asking why you're not taking calls if you even go to the bathroom for more than 5 minutes, but if you need help from anyone they all ignore you. Or they tell you to look up the answer which isn't helpful. They don't care if someone is hurling the most vile insults at you on the phone, you're forced to sit there until the customer is done because you're not allowed to hang up and the bad customers know that and abuse it. Management will try to tell you that it's your fault they're so hostile.