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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,679 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      2.0
      May 14, 2012

      Once thought of as Disney, then turned viral infected Cruise line.

      Ffa
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amenities/facilities, 401k, Work @ hm option (if "qualified"), free Insurance License

      Cons

      Front line managers lose touch with what the job actually is & only focus on hidden high pressure sales metrics. For the amount of referrals expected, the pay REALLY sucks. Financial Security means buy all of USAA's products, even if you don't want/need/can afford them. Keep in mind, most of the newer members are newly accepted young military members that really don't make that much.

      3.0
      May 4, 2012

      Exhausting

      Member relationship specialist ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent pay. On site gym. Covered parking. Secure facilities. On site Starbucks, Sandella's, Blue Sky Cafe, and Company Store

      Cons

      The 'relationship sales' environment has taken over seemingly every call center position within USAA. As a Member Relationship Specialist II, I was providing technical support for members who were experiencing problems on their computers while using our website or mobile apps. To expect someone in my position to try to sell someone on the idea of, say, life insurance is pretty ridiculous. Members did not respond well, and the Website Support department has been outsourced since.

      5.0
      May 3, 2012

      Great culture.

      Credit manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Everything is located right there, I never have to leave.

      Cons

      Rigid dress code. Strict on time cards.

      Viewing 7402 - 7404 of 7,679 Reviews
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      ReviewsUSAA reviews

      Glassdoor has 8,369 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.