USAN reviews

3.9

75% would recommend to a friend

(71 total reviews)

Steve Walton

93% approve of CEO

71% positive business outlook

USAN has an employee rating of 3.9 out of 5 stars, based on 71 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAN employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

71 reviews
2.0
Oct 17, 2015

Sales

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

USAN has the ability to build and customize complex solutions and has some excellent Project Managers and Engineers.

Cons

Net New customers (Growth) are viewed as a con by most employees. As a result, Sales and Marketing employees are viewed and treated as moronic idiots. The leaders often ridicule the sales teams or anyone else that has an idea or suggests a better way to do things. In a world where offices are opening up so people can collaborate and communicate, all USAN employees have offices and stay in there closed door all day. No authority is given to middle managers as the top executives make all decisions on everything from approving expenses to choosing a fax machine. This place was a good place to work in the 90's and has not changed since.

5.0
Aug 14, 2025
Recommend
CEO approval
Business Outlook

Pros

This is a small company that really rewards initiative and hard work. If you have an idea, you get listened to. Hybrid work environment is excellent and I have learned a lot while working here and been promoted quickly. Work outside of business hours is rare.

Cons

The company is secretive about new projects and changes to the organization.

3.0
Oct 4, 2021
Recommend
CEO approval
Business Outlook

Pros

Not really any big positives. It pays money.

Cons

There are never enough people per shift to take proper days off. NOC is strangely managed to the point of disfunction. The job description said there was troubleshooting when in reality there is none and "level 1" triage isn't really a thing because they have no access to any systems. Also, this one is minor but the shifts are oddly named. The swing shift is from 3PM to 11PM and Mid is from 11PM to 7AM.

Viewing 19 - 21 of 71 Reviews

Glassdoor has 72 USAN reviews submitted anonymously by USAN employees. Read employee reviews and ratings on Glassdoor to decide if USAN is right for you.