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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.1

      52% would recommend to a friend

      (182 total reviews)
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      Eric Johnson

      57% approve of CEO

      49% positive business outlook

      Ratings by demographic groups

      Reviews by job title

      182 reviews

      Reviews about "Culture"

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      5.0
      Apr 3, 2025

      Fulfilling Journey with Room to Grow

      Executive assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      I’ve been with UserTesting for over six years, and one of the most rewarding parts of my journey has been the strong relationships I’ve built across teams. The company has gone through a number of changes during my time here—reorgs, new processes, leadership shifts—but I’ve always believed that change brings opportunity, and in our case, it’s been largely for the better. The new leadership team brings fresh energy and perspective, and I’m genuinely excited for what’s ahead in this next chapter.

      Cons

      With change comes some uncertainty and adjustment periods, and that can be challenging for some.

      5.0
      Mar 19, 2025

      Great Place If You Want to Work—Not for Empty Suits

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      High-Impact Work – If you take ownership and put in the effort, you’ll get exposure to big projects and opportunities to make a real difference. Smart, Hardworking eSuite – The team is full of talented, driven people who care about the company’s success. Strong Market Position – UserTesting has a respected brand and a great product, making it an exciting place to grow. Lots of Visibility – You won’t get lost here—good work is recognized, and you can build a strong internal reputation fast.

      Cons

      Cross-Team Alignment Is a Work in Progress – With rapid changes, getting everyone on the same page takes effort and patience.

      5.0
      Mar 3, 2025

      Strong new leadership team

      Vp strategy and acquisitions
      Recommend
      CEO approval
      Business Outlook

      Pros

      New CEO has assembled an exceptional leadership team that is making really positive changes. Long-time employees are saying they appreciate the honesty and transparency and the clarity around strategy and goals. I keep hearing people say that they are excited about the direction of the company, especially the focus on customer experience.

      Cons

      The team has been through a difficult merger and multiple RIFs. There are some employees who are exhausted and demoralized by all the changes and do not yet fully trust the new leadership. So there’s work to do.

      Viewing 28 - 30 of 182 Reviews
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