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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.1

      52% would recommend to a friend

      (183 total reviews)
      avatar

      Eric Johnson

      57% approve of CEO

      49% positive business outlook

      Ratings by category

      3.5

      Work/Life balance

      3.5

      Compensation and benefits

      3.1

      Diversity & inclusion

      3.1

      Career opportunities

      3.0

      Culture & values

      2.9

      Senior management

      Ratings by demographic groups

      Reviews by job title

      183 reviews

      Reviews about "Culture"

      Return to all reviews
      5.0
      Mar 3, 2025

      Strong new leadership team

      Vp strategy and acquisitions
      Recommend
      CEO approval
      Business Outlook

      Pros

      New CEO has assembled an exceptional leadership team that is making really positive changes. Long-time employees are saying they appreciate the honesty and transparency and the clarity around strategy and goals. I keep hearing people say that they are excited about the direction of the company, especially the focus on customer experience.

      Cons

      The team has been through a difficult merger and multiple RIFs. There are some employees who are exhausted and demoralized by all the changes and do not yet fully trust the new leadership. So there’s work to do.

      2.0
      Feb 12, 2025

      Messy, chaotic company

      Ux researcher
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Promising platform on the surface - Decent compensation and work/life balance - Pockets of passionate employees

      Cons

      - Terrible handling of the UserZoom merger - Constant RIFs and turnover - Unclear product roadmap - Company culture has become very corporate after being acquired by private equity

      2.0
      Feb 6, 2025

      Reflecting on 6+ Years at UserTesting

      Sr program manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Collaborative and talented team with a strong sense of camaraderie. - Flexible work arrangements that supported a healthy work-life balance. - Engaging work with products that genuinely make a difference for users and clients. - Comprehensive benefits package - ERGs avaliable

      Cons

      - Recent organizational changes have led to unexpected layoffs, affecting long-tenured employees without clear communication or warning. - Shifts in leadership and company direction occasionally caused misalignment across teams. - Limited transparency around decision-making processes during critical company transitions.

      Viewing 31 - 33 of 183 Reviews
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