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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.2

      55% would recommend to a friend

      (577 total reviews)
      avatar

      Eric Johnson

      61% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      577 reviews
      5.0
      Feb 25, 2021

      BEST company I've ever worked for!

      Vice president, sales and business development
      Recommend
      CEO approval
      Business Outlook

      Pros

      UserTesting is an all-inclusive organization, that truly values it's employees. I find this to be the most diverse, empathic, and insightful company that I have ever had the pleasure to be associated with. As a pre-IPO established start up, the amount of growth with little disruption is admirable. You would be hard pressed to find a company that values their employees and cultivates a culture as strongly as UserTesting. It starts with our founders, and trickles down from the CEO throughout the entire company. It is an honor to be a part of this organization, and I look forward to our continued growth!

      Cons

      None that I can think of.

      5.0
      Feb 24, 2021

      Great management, great people, great mission

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The management is great - you really get the feeling they know what they're doing, know where we're going, and are open to getting the resources to getting us there. There's a lot of opportunity at this company, especially to dig in and be an impactful contributor.

      Cons

      We're building the rocketship as we're flying it - but that's not uncommon for a company that is truly hitting its stride. There's a lot of interesting problems to solve and challenges to work through, but it's the right team to get it done.

      1.0
      Feb 22, 2021

      Do your due diligence before you believe anything

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      You'll be given nice swag. Your first 6 months should be OK.

      Cons

      Managers are close friends, previous coworkers, or related so be very careful about giving feedback. Promotions are given to favorites. There is very high turnover and they do not put people on a plan or provide any warnings. Territories are not equally distributed. While I was there I saw two people get fired and a manager's friend/family member was given the role. It is extremely clickish. They didn't have HR at my time there and I wish I reported a few people for inappropriate comments and behavior.

      avatar
      UserTesting Response
      5y
      Hi there. I wonder how long ago you worked at UT? In 2018, I began building the People team and we are now 28 people across all orgs and locations. I can't think of any example in the last 2+ years of a friend or family member taking a role to replace someone. Our current turnover rate is 13% -- which is well below the average rate for a private growth tech company and the Sales turnover is quite a bit lower. Sales is our happiest group in our annual surveys and the Sales team regularly reviews each member of the team regarding their performance, so the warnings are very regular if someone isn't performing. If you'd like to share more, I'd love to hear. You likely recall the company email and can ping me there and I am happy to talk and hopefully can help.
      Viewing 361 - 363 of 577 Reviews
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      ReviewsUserTesting reviews

      Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.