UserTesting reviews

3.2

55% would recommend to a friend

(577 total reviews)
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Eric Johnson

61% approve of CEO

53% positive business outlook

UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

577 reviews
3.0
Feb 18, 2021
Recommend
CEO approval
Business Outlook

Pros

Good people all over, fast paced

Cons

Lack of true empathy despite being what it sells

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UserTesting Response
5y
Hi. I'm sorry that your time here didn't work out. If you'd like to share more so we can improve, I'd love to talk. We're proud that 94% of the employees in the 2020 annual survey told us they would recommend UserTesting to a friend as a good place to work. But that doesn't mean everyone's experience is a good one. Please feel free to reach out if you would like.
5.0
Feb 9, 2021

Love it!

Recommend
CEO approval
Business Outlook

Pros

Good compensation for a small amount of time, and they have improved the way you can qualify for tests. The live tests are my favourite because you are paid well and they are fun!

Cons

None I can think of, except some clients have very high expectations and take marks off for unknown reasons.

Viewing 364 - 366 of 577 Reviews

Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.