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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.2

      55% would recommend to a friend

      (577 total reviews)
      avatar

      Eric Johnson

      61% approve of CEO

      53% positive business outlook

      Ratings by category

      3.6

      Work/Life balance

      3.6

      Compensation and benefits

      3.2

      Culture & values

      3.2

      Diversity & inclusion

      3.2

      Career opportunities

      3.1

      Senior management

      UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      577 reviews
      1.0
      Aug 19, 2018

      Very bad company- must avoid

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice people and decent pay

      Cons

      - Training pretty much non-existent - Very bad guidance - The customer doesn't matter, only their money - Employees are not supported to succeed - Overworked and understaffed

      1.0
      Jul 17, 2018

      A soulless company with no direction

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - The London office's were to a very high standard. - The company allows flexible working hours and the ability to work from home.

      Cons

      - The company suffers considerably with a distinct lack of culture and values. - The global senior management team takes no responsibility for their actions on the wider workforce. - Management's complete apathy towards staff contributes to poor morale and no sense of team. - Employees are not empowered or supported to succeed.

      1.0
      Jun 6, 2025

      AVOID LIKE THE PLAGUE

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nope, can’t think of any

      Cons

      Do not consider working here — not even as a last resort. The environment is toxic, and everyone is in survival mode. Sales leadership is a mix of inexperience, ego, and delusion. There’s no real strategy — just chaotic reactions and empty slogans. Don’t count on earning commission; the comp plan is one of the worst I’ve encountered, designed more to protect the company than reward the team. Morale is at rock bottom. Collaboration is nonexistent — it’s every person for themselves. After multiple rounds of layoffs, the few who remain are just going through the motions. It wasn’t always like this. Pre-merger, the culture had promise. But once the private equity circus took over, everything went downhill fast.

      Viewing 406 - 408 of 577 Reviews
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      Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.