Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      UserTesting

      Engaged Employer

      UserTesting reviews

      3.1

      52% would recommend to a friend

      (576 total reviews)
      avatar

      Eric Johnson

      57% approve of CEO

      49% positive business outlook

      Ratings by category

      3.5

      Work/Life balance

      3.5

      Compensation and benefits

      3.1

      Diversity & inclusion

      3.1

      Career opportunities

      3.0

      Culture & values

      2.9

      Senior management

      UserTesting has an employee rating of 3.1 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      576 reviews
      2.0
      Jul 25, 2025

      Great Teammates, But a Company in Decline

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Your fellow CSMs are fantastic, and there are still a handful of truly exceptional individuals in each department who’ve remained since UserTesting’s prime.

      Cons

      Leadership often lacks accountability, and major changes across product, personnel, and pricing are frequently implemented without sufficient consideration for customers or employees. Since going public, the company has experienced multiple rounds of layoffs. The culture is heavily sales-driven, with many sales leaders viewing other departments primarily as support functions rather than strategic partners. The influence of private equity ownership is strongly felt, reinforcing short-term priorities over long-term vision.

      5.0
      Jul 23, 2025

      Amazing Place to work

      Vp fp&a
      Recommend
      CEO approval
      Business Outlook

      Pros

      I’ve been at UserTesting for over 4 years. I’ve grown alongside the business and absolutely love the culture here. The benefits are generous,much better than those offered by my previous employers and I’m fortunate to work with such great people. They make the journey even more rewarding.

      Cons

      I genuinely can’t think of any

      4.0
      Jul 23, 2025

      Respectful welcoming workplace with room to grow

      Technical program manager ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      - No pressure to RTO, and when in the office the environment is positive, welcoming, and honestly quite fun, especially when there are teams coming together for on-sites, cultural events or trainings. - The people who work here are enthusiastic, competent, and welcoming. All kinds of work preferences are respected be you in the mood to collaborate, or need to work headphones on to limit distractions. - There is a general sense of camaraderie and being "in it together" , through the good and the bad, people tend to rely on each other and continue to move forward towards a common goal. - The company has been welcoming to and supportive of diverse candidates, and has internal groups dedicated to representing various minority voices throughout the company such as LGBTQIA+ , Women, API, Black, AccessAbled and more. - Internal promotion and growth of talent is prioritised, funded, and supported for those who have the drive to move their career forward at UT

      Cons

      - There has been significant changes and disruption in leadership, ways of working and product direction over the last 12-18 months. This has impacted general morale. While these changes are for the better in the long run, it remains to be seen if trust in leadership can be established and maintained. - There is concern that the loss of prominent sponsors and advocates for certain aspects of the companies culture may lead to a shift in wrong direction in future.

      Viewing 46 - 48 of 576 Reviews
      Related searches: UserTesting jobs | UserTesting salaries | UserTesting benefits | UserTesting interviews
      ReviewsUserTesting reviews

      Glassdoor has 805 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.