UserTesting reviews

3.1

52% would recommend to a friend

(576 total reviews)
avatar

Eric Johnson

57% approve of CEO

49% positive business outlook

UserTesting has an employee rating of 3.1 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

576 reviews
3.0
Jul 22, 2025

Was great, at first

Recommend
CEO approval
Business Outlook

Pros

UserTesting went thru many changes and it was great being a part of it initially. Good work life balance.

Cons

Aquired. Sense of micro management since new ownership. Always layout every 6 months, uncertainty.

1.0
Jul 18, 2025

Best days are behind them

Recommend
CEO approval
Business Outlook

Pros

The people you meet and the concept behind the product is empowering. Corporate decision making tied to empathy gained from user insight is a powerful commodity that UserTesting stood behind.

Cons

PE acquisition has radically overhauled the company mission and seen many of the brightest individuals within UserTesting exit for other ventures. Lack of innovation and effective decision making on the path forward has crippled the organization’s progress.

1.0
Jul 9, 2025

Private Equity Nightmare

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None. Literally turned into the worst place I have ever worked.

Cons

Oh my... where to start...well, since I know other reviews with truth to them have been taken down, I'll keep this high level. The Exec team (which we got in Q4 of 2024) doesn't care about the people or the product. They have dismantled such a vibrant and inclusive company into something that is unrecognizable. They are only hiring (and keeping) doers - not thinkers, researchers, or anyone who questions a task. Which leads to a lot of rework, ineffective practices, and not living any of the values. A Private Equity dream.

Viewing 49 - 51 of 576 Reviews

Glassdoor has 805 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.