UserTesting reviews

3.1

52% would recommend to a friend

(576 total reviews)
avatar

Eric Johnson

57% approve of CEO

49% positive business outlook

UserTesting has an employee rating of 3.1 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

576 reviews
5.0
Jul 1, 2025
Recommend
CEO approval
Business Outlook

Pros

I recently joined UserTesting and have already been blown away by the culture and clarity here. The onboarding process is thorough, paced well, and actually fun (rare). The emphasis on human insight isn’t just in the product. It’s in the way people collaborate, give feedback, and welcome new team members. If you’re looking for a company that takes customer empathy seriously, empowers you to own your ramp-up, and treats storytelling as a strategic asset, this is it.

Cons

There have been no cons so far.

1.0
Jun 30, 2025
Recommend
CEO approval
Business Outlook

Pros

The product has market recognition, and some colleagues on the ground level are talented and well-intentioned. Fully remote setup allows flexibility in daily scheduling.

Cons

Zero Career Growth: Despite hitting or exceeding quota consistently year-over-year, there were no clear pathways for promotion or advancement. “No cap on commission” was repeatedly promised but quietly undermined—quotas were raised arbitrarily and accelerator percentages were slashed without notice. Not a Meritocracy: Performance doesn’t matter. Promotions were political and based on favoritism, not results. Sales reps who hit targets were pushed harder without meaningful reward. Deep Ethical Concerns: Senior leadership openly instructed reps to input fake pipeline numbers for their top accounts—essentially cooking the books to look better to private equity investors. This wasn't a misunderstanding; it was a deliberate, top-down directive. Toxic Culture & Racism: I experienced racist remarks from colleagues that were brushed off by management when reported. There is little to no accountability for behavior that violates basic standards of respect. Private Equity Destruction: Since the PE acquisition, the soul of the company has been gutted. Decisions are made solely for investor optics—not for the long-term health of the business or wellbeing of the employees. Morale tanked and turnover skyrocketed.

Viewing 52 - 54 of 576 Reviews

Glassdoor has 805 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.