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Thanks so much for taking the time to leave this review. I’m glad to hear that you were able to find a lot of pros while working with UserTesting, but I’d love to take time to address the cons that you mentioned.
I agree that we have been growing very fast, and with that growth has come some growing pains. We do have a bold vision for the role UserTesting plays in creating great user experiences, along with a well-planned strategy for how to achieve our vision. Over the last few months, we’ve have made significant efforts to proactively share our vision and strategy with our employees.
While it’s hard to put the right person in the right position every time, we’re committed to promoting from within, if and when possible. UserTesting prides itself on being a place where our employees can grow their careers, and something we actively take steps to ensure we continue to do. We’ll continue to balance promoting from within with the need to make key outside hires.
In regards to pay, we evaluate the compensation of our employees annually and we are committed to pay in line with the market. Over the past years, we have made constant adjustments to our employees’ pay to recognize the increasing skill level our employees attain as they work at UserTesting.
Regarding your point about our Product Team, this is a big year, and we plan to release double the number of new features as last year!
Regarding diversity within the company - UserTesting is actively committed to increasing the diversity of our workforce. Our Talent team proactively seeks out candidates with diverse profiles for every one of our open positions, and we make particular efforts to attain a diverse group of students for our internship program. Our employee communities make a significant effort to increase the awareness and support for employees of all backgrounds, and we heartily welcome referrals and applicants for our open positions that will help increase our diversity.
Thanks again for sharing your thoughts. We take the feedback provided on Glassdoor, as well as our quarterly engagement surveys very seriously. Our executive and leadership teams review the feedback provided, take action, and evaluate our results on an ongoing basis.
I’m sorry that you didn’t have a 5 out of 5 experience at UserTesting, and we’re are hopeful the ongoing actions we take in response to feedback from our current and former employees will ensure UserTesting continues its incredible growth and success, and that our company remains a great place for our employees to work and grow their careers.
