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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.1

      52% would recommend to a friend

      (576 total reviews)
      avatar

      Eric Johnson

      57% approve of CEO

      49% positive business outlook

      Ratings by category

      3.5

      Work/Life balance

      3.5

      Compensation and benefits

      3.1

      Diversity & inclusion

      3.1

      Career opportunities

      3.0

      Culture & values

      2.9

      Senior management

      UserTesting has an employee rating of 3.1 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      576 reviews
      5.0
      Aug 7, 2025

      Valuable experience with a supportive team

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Really enjoyed my time at UserTesting. The team cares about the product and customers, and leadership is approachable. Overall, a great place to grow and feel valued.

      Cons

      Like many growing companies, there can be shifting priorities or internal reorgs, which sometimes make things feel a bit uncertain.

      5.0
      May 28, 2025

      New leadership has clear vision and executing

      Product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      New leaders in the business have brought a sense of urgency Clearly defined vision and strategy Integration of 2 companies mostly complete but focus needed to cross the finish line

      Cons

      Challenging GTM target with reducing budgets Has lost some of the nimbleness of the earlier years while not significantly larger - process heavy

      Viewing 499 - 501 of 576 Reviews
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      ReviewsUserTesting reviews

      Glassdoor has 805 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.