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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.1

      52% would recommend to a friend

      (576 total reviews)
      avatar

      Eric Johnson

      57% approve of CEO

      49% positive business outlook

      Ratings by demographic groups

      UserTesting has an employee rating of 3.1 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      576 reviews
      5.0
      Sep 1, 2015

      UserTesting is going places!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Simply the best reason to work here is that work life isn't everything. There are activities almost daily ranging from sporting events, social hang outs, massages, or clubs that meet up. I have never received any sort of discomforting glares from anyone in the company when I was letting them know I needed to leave to go to the Book Club meeting or our company softball/soccer/basketball/ultimate frisbee game (which UserTesting sponsors too!)

      Cons

      Since we are a start-up like environment sometimes things can feel that way as far as organization, but we are still a younger company getting our bearings down. Every company will have their chaotic times, but UserTesting keeps us pretty calm.

      1.0
      Aug 12, 2015

      A good place for cheap, fast and bad education.

      User researcher
      Recommend
      CEO approval
      Business Outlook

      Pros

      If your young and have no experience in software design or research, Usertesting is a good place to learn some buzzwords that may get you a job somewhere else where you can learn about the industry

      Cons

      I was directly told by management that Usertesting was all about providing fast and cheap service to its customers, if your looking to create good work this is not the place for you. An extremely top down organization, every researcher I worked with said the same thing, "6 months and you've learned everything you possibly could and need another job to further a career and afford living in Silicon Valley." It over works it's research team, claiming to be a new start-up and forcing employees to work work 60 hour work weeks every 3-4 weeks. All research conducted is based off of what the sales team can sell and not tied to any design sciences.

      avatar
      UserTesting Response
      10y
      I'm the CEO of UserTesting and I don't think this review was actually posted by one our current employees. We anonymously survey our employees every quarter and there is no responses that would correlate with this review. I also meet one-on-one with every employee on an on-going basis to find out how people are doing and what problems they're seeing. Based on these conversations, I don't think this review is real. That being said, we make it a priority to enable people to have a good work/life balance and not put in "60 hour work weeks".
      Viewing 541 - 543 of 576 Reviews
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      ReviewsUserTesting reviews

      Glassdoor has 805 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.