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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.1

      52% would recommend to a friend

      (576 total reviews)
      avatar

      Eric Johnson

      57% approve of CEO

      49% positive business outlook

      Ratings by category

      3.5

      Work/Life balance

      3.5

      Compensation and benefits

      3.1

      Diversity & inclusion

      3.1

      Career opportunities

      3.0

      Culture & values

      2.9

      Senior management

      UserTesting has an employee rating of 3.1 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      576 reviews
      5.0
      Jul 3, 2015

      Most Rewarding and Fun Job Ever!

      Customer support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      UserTesting is an amazing place to work because they love to hire people who are smart, effective, and nice. The company is growing very quickly, but they still have a start-up culture, which helps to build your career in the direction you want to go. They have great benefits, smart and funny employees, and excellent leadership.

      Cons

      I've been with UserTesting for 2 weeks, and there are so many new people every week that it's so challenging to learn and remember so many new faces!

      5.0
      Jun 16, 2015

      Great place to work

      Client operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      UserTesting is a place where your creativity is never hindered - everyone is always looking for a way to work better, more efficiently, and provide more for our clients and internal teams. I've seen it grow over the past coupe of years, continually adding benefits and making sure your feedback is heard - good or bad - for the betterment of the company. It's exciting to know your voice is heard, and to see continual improvement, satisfaction, and results!

      Cons

      As a startup company, the compensation is adequate but not necessarily competitive. They make up for it in other ways, like making it a fun place to work and ensuring that you'll see the benefits long-term. It is a startup so it will definitely pay off!

      1.0
      Apr 24, 2015

      Visual Design

      Visual design
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work with other teams on projects, can have discretion on workflows, time flexibility.

      Cons

      We're evaluated based on arbitrary and superfluous criteria ("you're not like us", need to be a better "fit"). Managers are arrogant and condescending. I don't think the CEOs would approve of them were they aware of their team management skills.

      avatar
      UserTesting Response
      10y
      I'm the CEO of UserTesting and I'd like to point out that this review is from someone who is on our panel of testers. They are not an employee of UserTesting.
      Viewing 547 - 549 of 576 Reviews
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      Glassdoor has 805 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.