Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at UserTesting. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at UserTesting?

52% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.5 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 90 reviews)); "UserTesting has a great culture" ((in 75 reviews)); "Great benefits such as:" ((in 40 reviews)); "Good pay to work ratio" ((in 26 reviews)); "Flexible, Work from Home, Straight Forward" ((in 20 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Management is poor and inexperienced" ((in 21 reviews)); "Horrible senior leadership/ lack of leadership." ((in 20 reviews)); "Constant layoffs, work feels like you have a gun to your head at all times." ((in 16 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

UserTesting reviews

3.1

52% would recommend to a friend

(576 total reviews)

Eric Johnson

57% approve of CEO

49% positive business outlook

Ratings by category

3.5

Work/Life balance

3.5

Compensation and benefits

3.1

Diversity & inclusion

3.1

Career opportunities

3.0

Culture & values

2.9

Senior management

UserTesting has an employee rating of 3.1 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

576 reviews

4.0

Jun 13, 2014

Hot company, awesome coworkers, great product and customer service. Lacks diversity.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Great company that is on the rise - Everyone loves our product and customer service. - Amazing co-workers. Many of us are workaholics. - Our engineers and designers are cool and truly nice people. - We don't waste our money on fancy stuff, as management is looking long term. - Senior management is smart and has a great long-term vision for our enterprise services.

Cons

- Nepotism. Sometimes it feels like a family business. At UserTesting, it certainly doesn't hurt to be old friends with the executives or related to them. - Like most tech companies, UserTesting lacks diversity, especially in management. 6 in 7 executives are white men. - Non-engineers are paid on the low-end, particularly our UX Research Team. - Could be better communication between Sales, Product, and Client-facing teams. The company is taking strides to work on this as a whole. - Like most tech companies, need more engineers. Hoping we can bring on more engineers to keep up with the huge demand for our web & mobile user research platform. - Our offices are cramped, and we're all spread out in different offices within a complex.

2.0

Jun 13, 2014

UX research is challenging and rewarding. However, salary is less than deserved and company lacks transparency.

User experience researcher

Recommend

CEO approval

Business Outlook

Pros

The culture of the research team is phenomenal; teamwork and feedback are essential aspects of the job. The company at large is filled with bright, dedicated, and hardworking individuals. Great as an introduction to the field of UX research. The variety of projects completed as a UX Researcher is impressive and provides great experience in the field Constant improvement is core to working at UserTesting . You are given the autonomy to get the job done and excel.

Cons

The lack of transparency in the company leaves employees questioning managerial structure, direction, and vision of the company. Communication between departments needs to be improved in order to provide and evolve the product efficiently and with clear direction. The workload researchers are expected to tackle is enormous; which often requires working overtime and completing work at home. Despite how much the research team contributes to the company at large, the research team is not appreciated by senior management as an integral aspect of the company. Salaries are inadequate. A 48K salary is not enough compensate the amount of work and stress involved as a UX researcher. There is a distinct lack of career advancement opportunities as a UX researcher.

5.0

Jun 13, 2014

A company that feels like family

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The two things I love most about UserTesting are the people and the culture. The people here are ridiculously nice, smart and hard-working. Folks are a pleasure to work with and it really feels like we're in this together. The culture is great because it feels like family. All of us are free to be ourselves.

Cons

UserTesting has the same challenges as any other fast-growing startup. Now that we're getting bigger we need to spend more time thinking about ways to encourage communication between our different departments.

Viewing 565 - 567 of 576 Reviews

Jobs at UserTesting

Insights Partner

Remote

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Strategic Inside Sales Representative

Bellevue, WA

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UserTesting

UserTesting reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Hot company, awesome coworkers, great product and customer service. Lacks diversity.

UX research is challenging and rewarding. However, salary is less than deserved and company lacks transparency.

A company that feels like family

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