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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.1

      52% would recommend to a friend

      (576 total reviews)
      avatar

      Eric Johnson

      57% approve of CEO

      49% positive business outlook

      Ratings by category

      3.5

      Work/Life balance

      3.5

      Compensation and benefits

      3.1

      Diversity & inclusion

      3.1

      Career opportunities

      3.0

      Culture & values

      2.9

      Senior management

      UserTesting has an employee rating of 3.1 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      576 reviews
      5.0
      May 19, 2014

      Great culture. Great People. Great Product.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Whenever I tell people what my company does, they immediately get it and think it's a great idea.

      Cons

      Office space is kind of crowded and groups are split up among several offices.

      2.0
      Apr 29, 2014

      Good place overall, but really lacking compared to other tech companies.

      User experience researcher
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun people who like to organize activities and make the day-to-day quite fun and enjoyable. Great way to get a foot in the door into industry, especially for college grads. Fast paced and up-beat environment. Sales are great and bonuses are seen often.

      Cons

      Lack of vision for overall company in the UX field. Usertesting is very reactive to what customers need, they are interested in providing answers to their clients and being a means to an end. This isn't research in the true sense. and it's limiting for employees who want to do more. The compensation is inadequate for the job duties and location. Combine this with inexperienced managers who aren't able to utilize their talent, make the work load inconsistent, and pass their stress to their employees.

      5.0
      Dec 30, 2013

      A great company with incredibly talented people!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Top to bottom, this is an absolutely fantastic company to work for. It's really impressive how great a job the management team has done of finding people who fit the culture and blend well with the current employees. More than anything else, the folks at UserTesting do a great job of empowering you to play to your strengths. I've worked at companies where middle managers try to force processes on people and stifle creativity. At UserTesting, if you have a good idea that can help the company grow, everyone around you will do what they can to help you make it happen.

      Cons

      I think as the company starts to grow more rapidly, it will be important to figure out ways to retain many of the talented people who are helping to grow it.

      Viewing 568 - 570 of 576 Reviews
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      Glassdoor has 805 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.