Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      UserTesting

      Engaged Employer

      UserTesting reviews

      3.1

      52% would recommend to a friend

      (576 total reviews)
      avatar

      Eric Johnson

      57% approve of CEO

      49% positive business outlook

      Ratings by demographic groups

      UserTesting has an employee rating of 3.1 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      576 reviews
      1.0
      Apr 15, 2025

      Lack of culture

      Don’t work here
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are no pros to this company

      Cons

      -sinking ship -no company culture -no clear career path -lack of innovation

      1.0
      Apr 9, 2025

      Downhill slide

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are great. Sadly, much of the “good” at UserTesting is gone. I loved working with the people, a lot of truly kind people who valued you and your work. There is a lot of resiliency in this workforce, if you can stick around.

      Cons

      There is no trust among leaders and employees. The new executive team keeps trying to make themselves approachable while talking about their multiple houses. Leadership used to care about empathy and diversity, but you can see that most of the new hires are referrals coming from companies the new execs were previously at. It’s becoming more US-centric, less diverse, and less empathetic every day. Over half of the HR team just left by choice. The new strategy feels like everything is being repackaged as something new and shiny, without any substance. The new values are meaningless and were only adopted because the CEO says they are what he personally lives by. There’s a lack of understanding of our product and many leaders are allowed to slide by with poor behavior, even when it’s reported. This used to be a good place for growth, but now if you don’t say yes to everything, you won’t get ahead.

      5.0
      Apr 3, 2025

      Fulfilling Journey with Room to Grow

      Executive assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      I’ve been with UserTesting for over six years, and one of the most rewarding parts of my journey has been the strong relationships I’ve built across teams. The company has gone through a number of changes during my time here—reorgs, new processes, leadership shifts—but I’ve always believed that change brings opportunity, and in our case, it’s been largely for the better. The new leadership team brings fresh energy and perspective, and I’m genuinely excited for what’s ahead in this next chapter.

      Cons

      With change comes some uncertainty and adjustment periods, and that can be challenging for some.

      Viewing 70 - 72 of 576 Reviews
      Related searches: UserTesting jobs | UserTesting salaries | UserTesting benefits | UserTesting interviews
      ReviewsUserTesting reviews

      Glassdoor has 805 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.