Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at UserTesting. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at UserTesting?

52% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.5 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 88 reviews)); "Culture WAS great until the buyout" ((in 72 reviews)); "Great benefits such as:" ((in 41 reviews)); "good pay easy remote fixable time" ((in 25 reviews)); "Flexible working hours, work from home" ((in 21 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Horrible senior leadership/ lack of leadership." ((in 21 reviews)); "constant reorg and layoffs" ((in 17 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Upper management is not interested in any critical feedback." ((in 7 reviews)); "Favoritism is also rampant as some sales folks are allowed to have absolutely elitist attitudes to others across the org." ((in 3 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

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UserTesting

UserTesting reviews

3.1

52% would recommend to a friend

(576 total reviews)

Eric Johnson

57% approve of CEO

49% positive business outlook

Ratings by category

3.5

Work/Life balance

3.5

Compensation and benefits

3.1

Diversity & inclusion

3.1

Career opportunities

3.0

Culture & values

2.9

Senior management

UserTesting has an employee rating of 3.1 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

576 reviews

1.0

Mar 31, 2025

They will "buy" back your vested shares for nothing

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

They have good healthcare insurance in Spain.

Cons

Upon joining I entered the Unit Appreciation Rights as part of my compensation, which should give rights to a payout, like phantom shares. It's a classic 4 years vesting timeline with a one year cliff. Upon leaving, I received a notice that they are exercising their right to buy back the rights I had already vested at the "fair market value of $0". This is something people considering joining UserTesting and actual employees should be aware of. This part of the compensation is effectively worthless.

1.0

Mar 28, 2025

Unpleasant

Sales

Recommend

CEO approval

Business Outlook

Pros

Some great people and the product is best in class

Cons

SaaS sales roles are often high pressured but UT is next level in terms of pressures and deluded expectations. The attitude is very one sided in that it’s all ask and very little give to help achieve. The new CEO and exec team put in last summer know nothing about the product or market and look as if they are just boiling it down to its most basic parts to prepare for sale. The business seems to operate in a parallel reality of what leadership say is happening and image they want to project and the reality on the ground. There is a constant hope amongst colleagues that it will get better after.. (e.g. the next big round of layoffs etc) - but it actually just gets perpetually worse. There have been at least 8 large rounds of redundancies in 2 years and the remaining team are burnt out, bewilder and looking for a way out. Leadership is relying on the scarcity of other roles at the moment to use that position of power to squeeze the life and soul out of the what’s left of the culture and the individuals in the team.

5.0

Mar 24, 2025

Bought into UT 3.0

Gtm team

Recommend

CEO approval

Business Outlook

Pros

Outstanding leadership that understands what success looks like and driving us to an outcome.

Cons

None, the only issue I see is moving us faster.

Viewing 73 - 75 of 576 Reviews

Jobs at UserTesting

Strategic Inside Sales Representative