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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.1

      52% would recommend to a friend

      (576 total reviews)
      avatar

      Eric Johnson

      57% approve of CEO

      49% positive business outlook

      Ratings by category

      3.5

      Work/Life balance

      3.5

      Compensation and benefits

      3.1

      Diversity & inclusion

      3.1

      Career opportunities

      3.0

      Culture & values

      2.9

      Senior management

      UserTesting has an employee rating of 3.1 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      576 reviews
      4.0
      Mar 4, 2025

      Moving in the right direction

      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great office environment. Free snacks, drinks and food. Good people. Helpful and friendly. Interesting work. Exciting space in tech.

      Cons

      Lots of change over the last year(s). Can feel unstable at times.

      5.0
      Mar 4, 2025

      In safe hands

      Senior director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Thankful for the new leadership, they are transparent and very straightforward. The old leadership had run the company down over many years, mishandling the integration of UserTesting and UserZoom, and making promises to customers they could not keep. Accountability was low and they never told us what was really going on so when people were made redundant or costs were cut it was a surprise. Now it seems that trend is reversing and the transparency is very appreciated. It feels as though we are finally in safe hands.

      Cons

      It’s been a little chaotic over the last few years and that can add to stress and anxiety.

      5.0
      Mar 3, 2025

      Strong new leadership team

      Vp strategy and acquisitions
      Recommend
      CEO approval
      Business Outlook

      Pros

      New CEO has assembled an exceptional leadership team that is making really positive changes. Long-time employees are saying they appreciate the honesty and transparency and the clarity around strategy and goals. I keep hearing people say that they are excited about the direction of the company, especially the focus on customer experience.

      Cons

      The team has been through a difficult merger and multiple RIFs. There are some employees who are exhausted and demoralized by all the changes and do not yet fully trust the new leadership. So there’s work to do.

      Viewing 82 - 84 of 576 Reviews
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      ReviewsUserTesting reviews

      Glassdoor has 805 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.