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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.1

      52% would recommend to a friend

      (576 total reviews)
      avatar

      Eric Johnson

      57% approve of CEO

      49% positive business outlook

      Ratings by demographic groups

      UserTesting has an employee rating of 3.1 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      576 reviews
      2.0
      Oct 28, 2024

      Bungled Merger Screwed Up a Good Thing

      Global account director
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company that hired me was a growing, high performing organization that had bult incredible strategic partnerships with customers. The team that was in place was a cohesive group that complimented each other and seemed to consistently be rowing in the same direction. Lots of camaraderie within and between teams, and incredible leaders- particularly the CRO and CEO.

      Cons

      The merger mangled culture and sent results tumbling. The company continues to fall short of its goals and the response has been to shrink the team, casting doubt and anxiety across the group. The pricing model has led to the services being commoditized. Partnership with customers is a relic of the past.

      4.0
      Oct 24, 2024

      Might be getting better

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There’s been loads of change and it will probably continue because of the recent leadership changes but things are starting to move in the right direction after 2 years of chaos and questions. The new leadership are very different to the old and seem to be putting the right things in place. The customer base is brilliant and includes big and exciting brands People, old and new, want the best and the vast majority have the best intentions in mind If you’re good, there’s great opportunity to develop Benefits and pay are alright and just above average from what I’ve seen Hybrid and remote working works really well for the business

      Cons

      The new leadership aren’t listeners. They’re telling and not taking much feedback. It will get results but doesn’t give any feeling of ‘in it together’. This might change. There’s not much clarity on who the top team are with different reporting lines and various new titles

      Viewing 103 - 105 of 576 Reviews
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      Glassdoor has 805 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.