UserTesting reviews

3.1

52% would recommend to a friend

(576 total reviews)
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Eric Johnson

57% approve of CEO

49% positive business outlook

UserTesting has an employee rating of 3.1 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

576 reviews
5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

UserTesting is a great place to work, offering complete flexibility, a positive and supportive work environment, and an amazing team of employees. The culture encourages collaboration, growth, and work-life balance, making it an enjoyable and rewarding place to be.

Cons

The compensation is competitive and generally in line with industry standards. While it may not be the highest in the market, it is fair and comparable to what many other companies offer for similar roles.

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UserTesting Response
2w
Thank you so much for sharing this! 🙏 It's wonderful to hear that the flexibility, collaborative culture, and the team have made such a positive impact on your experience. Building an environment where people can grow, collaborate, and thrive is something we care deeply about, so it's incredibly rewarding to hear that it's coming through. We're lucky to have you with us and will keep working hard to make UserTesting a place people love to be.
2.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent remote work environment, nice people

Cons

Tons of red tape, everything moves at a glacial pace

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UserTesting Response
2w
Thanks for taking the time to share this. We're glad you enjoy the remote setup and the people around you 🙏 The feedback on decision-making speed is fair, and it's something we're genuinely working to improve. We know slow processes can be especially frustrating when you're trying to do your best creative work. If you'd like, we would love to hear more specifics about this through our internal channels so that we can continue improving the decision-making processes.
5.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong opportunities for growth & advancement Leadership recognizes & rewards performance Supportive & collaborative team culture Meaningful ownership & autonomy in your work

Cons

Fast pace can take time to adjust to Priorities can shift as the company scales Some processes are still evolving Cross-team coordination can be complex at times

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UserTesting Response
1mo
Thank you for taking the time to share such thoughtful feedback—we really appreciate it. It’s great to hear that you’ve experienced strong opportunities for growth and advancement, and that our collaborative culture and sense of ownership have had a positive impact on your work. That’s exactly the kind of environment we’re working to build. 🙌 We also value your perspective on how we can continue improving. As we grow, maintaining transparency, reinforcing clear priorities, and streamlining processes are all areas we’re actively focused on, and it’s helpful to hear that reflected in your experience. Thank you for being part of the team for over three years and for contributing to the culture we’re building together. 💙 — The UserTesting Team
Viewing 10 - 12 of 576 Reviews

Glassdoor has 805 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.