UserTesting reviews

3.1

52% would recommend to a friend

(576 total reviews)
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Eric Johnson

57% approve of CEO

49% positive business outlook

UserTesting has an employee rating of 3.1 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

576 reviews
2.0
May 15, 2020
Recommend
CEO approval
Business Outlook

Pros

Easy product to sell. Because its literally a recorded video review. Not so much "technology" sale. Some nice people that want to help. Work from home.

Cons

CRO talks a big game on transparency, openness, and culture of team. Yet the minute and give honest feedback that HE asked for, he reprimands them. CRO also doesn't have much respect from the ranks. He doesnt/cant much value to senior/seasoned sales professionals. Kind of a weird disjointed sales culture for such a small company. Product is a 1 trick pony and competitors have caught up to them. I dont see how they can expand with additional products. No territory analysis for incoming AE's. They wing it and it shows. Most accounts have been oversold.

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UserTesting Response
6y
We’re all sad to see your review of your brief experience working on the UT Sales team. It sounds like what we’ve put together didn’t work for what you wanted to sell and how you wanted to be managed - and that happens. We do wish you well for the future and know that different environments work for different people, so we hope you find that place. Our sales team has overachieved for the past two years and kept their voluntary turnover rate under 5% because of that success. We’re all guessing this just wasn’t the right place for you and hoping it is the right place for the others on the sales team. Regardless, I’ll be discussing your comments with the CRO because we can all #get better.
2.0
Oct 7, 2015

Poor Management not Outweighed by Fantastic Coworkers

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- The company serves as a great introduction to UX, SaaS, and the tech industry in general. If you're looking to break into the industry but lack the experience, there tend to be a lot of opportunities at UserTesting (UT) to get your foot in the door. - With each passing month, the company is providing more and more fun perks to emulate the startup culture it uses as a crutch (salary 25% below industry average? here's a free 15 minute massage!) - Excellent cohesion within teams. My coworkers were by far the best part of this job and I'm still close friends with many of them.

Cons

I was initially sold on UT by the notion of "you do you," meaning it didn't matter what your style was so long as you did great work. About six months in, there was a dramatic shift away from this philosophy. It became clear that there was a certain way of doing things, and deviation from those ways wouldn't work out well for you. As a result, favoritism (and even nepotism in the case of one family) ran rampant. I don't say this out of jealousy-- hell I took advantage of the favoritism. As a man I only had to be a "bro" to succeed. It quickly became apparent that the quality of my work had no effect on how much I was valued. Another result in this shift was that criticism was no longer genuinely accepted. All companies have things that need to be improved, and UT is definitely no exception. When inefficiencies or product failings were pointed out, one would be ridiculed for negativity and urged to focus elsewhere-- even when multiple suggested solutions and corroborating data were provided. Then again, you don't accumulate the overhead costs for SaaS that UT has without ignoring good ideas. It wasn't watching bad ideas fester into huge money sinks that urged me to leave. Nor was it watching qualified and competent leaders be usurped by those who share last names with the decision maker. It wasn't even the pitiful coercion attempts made against dissenters. The straw that broke my back was being told directly by the COO that "we're all just in this to have our big payday [IPO/acquisition] and cash out." So instead of drinking more Kool-Aid and sacrificing my mental health for some board members' payout, I quit and immediately got a new job paying 50% more where I'm valued for what I actually contribute.

2.0
Apr 3, 2017

Sinking ghost ship

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits: Free lunches 2x a week + unlimited snacks In office massages Free clubs, such as boot camp and yoga Great people team: Really care about the employees Continuously asking for feedback Listens to suggestions from any employee (Some) Great ppl: Hardworking smart team mates that are great at what they do

Cons

Management: Many first time ppl managers with little to no training equals a lot of frustration and micro management. Not a lot of transparency in decision making. Favouritism is a thing here on several teams. Constant change in directions means projects stopping mid way or having to redo things more then a sane person should have to. Layoffs: Weird handling of layoffs and a lot of empty spaces makes coming to work a little odd and the offices are often rather empty. Morale: Despite the efforts of the people team in cheering people up with fun events, the morale is not positive. After a handful of unexpected layoffs and departures, many long time employees have started leaving which doesn't sit well for current employees that might feel like staying means going down with the ship.

Viewing 10 - 12 of 576 Reviews

Glassdoor has 805 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.