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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.1

      52% would recommend to a friend

      (576 total reviews)
      avatar

      Eric Johnson

      57% approve of CEO

      49% positive business outlook

      Ratings by demographic groups

      UserTesting has an employee rating of 3.1 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      576 reviews
      3.0
      Jul 18, 2024

      OK

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      good team, good company the software is definitely very robust and good

      Cons

      management turn over, lack of honest communication

      4.0
      Jul 18, 2024

      Cool

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work schedule Flexibility Pay Time off

      Cons

      Lack of opportunities for growth

      2.0
      Jul 18, 2024

      The death of greatness

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      It used to be a great workplace. There was a true culture of kindness, and people assumed positive intent of each other. The core UserTesting product is amazing.

      Cons

      - Constant layoffs lead to a toxic/anxious culture. Layoffs are juxtaposed with really wasteful expenses all around, which is frustrating. - There can be inept local management for non-US-based teams, and no one will look into it for a long time. - The exec team only cares about themselves and is taking only a quarter-based approach

      Viewing 118 - 120 of 576 Reviews
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      ReviewsUserTesting reviews

      Glassdoor has 805 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.