Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

56% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 86 reviews)); "Culture WAS great until the buyout" ((in 80 reviews)); "Good benefits for the most part" ((in 40 reviews)); "Good pay to work ratio" ((in 25 reviews)); "Flexible, Work from Home, Straight Forward" ((in 23 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Management is poor and inexperienced" ((in 23 reviews)); "Horrible senior leadership/ lack of leadership." ((in 21 reviews)); "Constant layoffs within the past year." ((in 15 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

UserTesting reviews

3.3

56% would recommend to a friend

(578 total reviews)

Eric Johnson

62% approve of CEO

53% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

UserTesting has an employee rating of 3.3 out of 5 stars, based on 578 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

578 reviews

5.0

Oct 26, 2017

An independent site analysis

Test analyst

Recommend

CEO approval

Business Outlook

Pros

Allows me to work from home

Cons

I have not experienced the cons ye

5.0

Jun 13, 2017

A gem of a place to work in Silicon Valley!

User experience researcher

Recommend

CEO approval

Business Outlook

Pros

The work culture is amazing! I love my coworkers; it's easy to reach out and ask for help--everyone is extremely friendly and genuine. My managers have always made me feel like I am cared about as a person, and I appreciate that they are always providing and encouraging us to take opportunities to learn and grow.

Cons

UserTesting has grown a lot in the past few years and is shaping up to be a formidable company. As such, working here, you can expect a lot of changes (in internal processes, etc.) that will eventually lead the company to greater success.

5.0

Jan 27, 2017

Smart Group; Exhausted and Overworked

Account executive

Recommend

CEO approval

Business Outlook

Pros

Product, great/brilliant staff, hardworking team, great benefits

Cons

Leadership does not know the product nor what it takes for staff to be successful.

Viewing 223 - 225 of 578 Reviews

Jobs at UserTesting

Director, Segment Marketing

United States

View job

Partner Sales Director

Remote

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Strategic Accounts Director

UserTesting

UserTesting reviews

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Reviews by job title

An independent site analysis

A gem of a place to work in Silicon Valley!

Smart Group; Exhausted and Overworked

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