Is UserTesting a good company to work for as a User Researcher?

User Researcher professionals working at UserTesting have rated their employer with 3.9 out of 5 stars in 17 Glassdoor reviews. This is a higher than average score with the overall rating of UserTesting employees being 3.2 out of 5 stars. Search open User Researcher Jobs at UserTesting now and start preparing for your job interview by browsing frequently asked User Researcher interview questions at UserTesting .

Does UserTesting pay User Researcher employees well?

User Researcher professionals rate their compensation and benefits at UserTesting with 3.8 out of 5 stars based on 17 anonymously submitted employee reviews. This is 5.4% better than the company average rating for salary and benefits. Find out more about User Researcher salaries at UserTesting.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 88 reviews)); "Culture WAS great until the buyout" ((in 75 reviews)); "Great benefits such as:" ((in 38 reviews)); "good pay easy remote fixable time" ((in 29 reviews)); "Flexible working hours, work from home" ((in 20 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Horrible senior leadership/ lack of leadership." ((in 20 reviews)); "Constant layoffs, work feels like you have a gun to your head at all times." ((in 16 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews)); "From training, to on boarding, to monthly commission payout there is a gross lack of direction, a negligent approach to procedure and incestual relationships are complete with favoritism." ((in 6 reviews))

UserTesting User Researcher reviews

3.9

99% would recommend to a friend

(17 total reviews)

Eric Johnson

100% approve of CEO

99% positive business outlook

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User Researcher employees have rated UserTesting with 3.9 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most User Researcher professionals have a good working experience there. UserTesting is rated in line with the average (within 1 standard deviation) by User Researcher professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

17 reviews

5.0

Nov 7, 2019

Lots of supportive, passionate people. Great environment to learn about UX

User experience researcher

Recommend

CEO approval

Business Outlook

Pros

Always been trusted by managers to do my job and allow me to be flexible with my working. Manager and my team are really supportive even though we are global. So many excellent researchers within the company to learn from, and through our customers we get to work with great UX people across lots of industries. All the teams are so passionate about what they do - design, engineering, support, sales etc - it's infectious.

Cons

HR used to be a bit disorganised but lightyears ahead of what it was when I joined. Be better if London office had own kitchen space.

5.0

Nov 6, 2019

Rapidly scaling company, good to be a part of.

User experience researcher

Recommend

CEO approval

Business Outlook

Pros

There is a lot of trust at UserZoom, you're empowered to do what you were hired to do. The London office has fruit, socials, free drinks and a gym. Knowledgable & interesting colleagues, good vibes & plenty of opportunity for career progression

Cons

No subsidised gym Echoey meeting rooms

5.0

Jun 13, 2017

A gem of a place to work in Silicon Valley!

User experience researcher

Recommend

CEO approval

Business Outlook

Pros

The work culture is amazing! I love my coworkers; it's easy to reach out and ask for help--everyone is extremely friendly and genuine. My managers have always made me feel like I am cared about as a person, and I appreciate that they are always providing and encouraging us to take opportunities to learn and grow.

Cons

UserTesting has grown a lot in the past few years and is shaping up to be a formidable company. As such, working here, you can expect a lot of changes (in internal processes, etc.) that will eventually lead the company to greater success.

Viewing 7 - 9 of 17 Reviews

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UserTesting User Researcher reviews

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Reviews by job title

Lots of supportive, passionate people. Great environment to learn about UX

Rapidly scaling company, good to be a part of.

A gem of a place to work in Silicon Valley!

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