UserTesting User Researcher reviews

We're not quite to the point of being a large, have-every-benefit-imaginable sort of company. That said, this isn't a huge drawback, just don't expect to liken our lunch room to those at Google and Facebook. In addition, the pay is a bit of a trade-off considering the same role (UX Researcher) at other companies is paid significantly more than those at UserTesting. However, this comes along with the opportunity to work with a massive amount of different projects, methodologies, and companies, so it seems to be worth it.

I was directly told by management that Usertesting was all about providing fast and cheap service to its customers, if your looking to create good work this is not the place for you. An extremely top down organization, every researcher I worked with said the same thing, "6 months and you've learned everything you possibly could and need another job to further a career and afford living in Silicon Valley." It over works it's research team, claiming to be a new start-up and forcing employees to work work 60 hour work weeks every 3-4 weeks. All research conducted is based off of what the sales team can sell and not tied to any design sciences.