Jan 12, 2017
Excellent Company, Great Benefits, Pro-Active Environment
Anonymous employee
UserTesting reviews about "benefit"
52% positive business outlook
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87 reviews
5.0
Oct 19, 2015
Recommend
CEO approval
Business Outlook
Pros
Despite growing like crazy, UserTesting is still a company where individuals matter. It's awesome to work for a company that actually cares about it's employees and allows them to help steer the course for the future.
Cons
We're not quite to the level of having nap-pods yet. That is to say, there are a lot of of standard tech company benefits (free snacks, free events, etc), but not quite Google levels of awesome perks.
4.0
Aug 1, 2016
Recommend
CEO approval
Business Outlook
Pros
> Ridiculous amount of benefits (Snack Food / Lunches / Dinners when working late) > Exciting growth opportunity
Cons
> Still a start-up, many systems and processes being ironed out > Too many tools, some employees must work from 5+ software dashboards
5.0
Oct 18, 2015
Recommend
CEO approval
Business Outlook
Pros
- Company just received a $34 million Series A funding round - UZ already has offices and customers around the world - Awesome sales team attracting new enterprise business every day - Great career progression - Generous benefits and perks - Soon to be in a big new office in SOMA - Laser-focus on rapid sales expansion, product optimization, and customer care - Experienced leadership team with top-tier investors and advisors
Cons
- Office is crowded, but moving to a new office in a couple weeks - Employee equity options could be better - Growing pains/tech ops issues as sales team rapidly expands—consider building out the sales ops team
5.0
Aug 3, 2016
Recommend
CEO approval
Business Outlook
Pros
- Awesome people - new hires almost every week - Yummy snacks and beverages, fun events, weekly massages, work-from-home opportunities, commuting benefits, 401k/health benefits, etc.! - Demonstrate your skills and your value and you will be noticed!
Cons
- There are some employees here that are less than awesome (nice way to put it), and managers seem to know that. Yet, they're hesitant to fire them for some reason...? Perhaps due to hiring costs. I believe that if employees consistently underperform, they need to be set aside for additional training, or let go
5.0
Jun 2, 2016
The most caring and Human company I have worked for
Current employee, more than 5 years
Mountain View, CA
Recommend
CEO approval
Business Outlook
Pros
I've worked at many start ups over the years and User Testing is the only company I've worked for that makes me feel truly respected as a human "being" and not a just human "resource." The benefits and various perks are the most generous I have ever been offered by any company. For instance, the additional free PTO between Xmas and New Years is amazing, the 401K matching up to 5% is great, the catered Tuesday and Thursday lunches and fully stocked snack room (of healthy snacks) are wonderful and a real convenience if your day is booked. BTW I see another review saying to beware of positive reviews because the company asks people to post positive reviews when bad ones are posted. The same is true in reverse! Beware of negative reviews, including some that may be bogus, after someone has been let go by the company for cause and is disgruntled.
Cons
I find the San Francisco engineering office difficult to travel to and park near so I don't tend to visit there much. While the catered lunches are great to have, I find that the menus are overly fancy, and then the food isn't up to the quality I expect. Because it's a fast-growing agile company, processes are not necessarily well known or communicated fully, often because they're being tweaked.
2.0
Jun 14, 2016
Some great people but the company needs improvement
Anonymous employee
Current employee, more than 1 year
Recommend
CEO approval
Business Outlook
Pros
- Free lunch twice a week, free drinks and snacks everyday - Casual dress environment - Some smart, friendly, and awesome people to work with - 401k + matching, benefits, employee events - Smaller company so you get to learn and be involved in many different projects
Cons
- Mountain View office is old and not located in a convenient area (San Francisco and Atlanta offices are nice though) - Management makes decisions that are not well thought out - Layoffs recently - Many young and/or inexperienced people with not much real corporate experience so not sure if the company can get to the next level
3.0
Oct 12, 2016
Recommend
CEO approval
Business Outlook
Pros
-positive culture -lots of the usual Silicon Valley bells and whistles (massages, food, ping pong) - lots of attempts to listen to feedback (via a lot of internal surveys) -benefits are competitive (low base salary however)
Cons
-most of management at the mid-level has no experience in management and it shows -low salary -poor communication from management to lower ranks = equals a lot of ambiguity on basics like "what do we do?" "what services do we offer?" "how much does it cost?" -low moral since a slew of layoffs earlier in the year. -Very high rate of employee turnover, lots of hiring, lots of firing as well.Would not recommend applying here as they don't seem to have a grasp of their hiring needs, lots of questions around job stability
5.0
Mar 8, 2016
Fantastic company - lots of opportunity for career growth
Current employee, more than 1 year
Mountain View, CA
Recommend
CEO approval
Business Outlook
Pros
The people here are nearly all passionate about what they do, and learning how to be the best they can be within that role. UserTesting is fast-paced work environment, but the culture and company benefits foster a positive work+life balance. What might be best about working at UserTesting is the level of autonomy and respect that is given to employees once they have been fully onboarded and proven they can do quality work. Hard work and demonstrations of intelligence do not go unnoticed here. On another note, I've been able to make contacts at a large amount of other companies by virtue of working as a consultant here.
Cons
We're not quite to the point of being a large, have-every-benefit-imaginable sort of company. That said, this isn't a huge drawback, just don't expect to liken our lunch room to those at Google and Facebook. In addition, the pay is a bit of a trade-off considering the same role (UX Researcher) at other companies is paid significantly more than those at UserTesting. However, this comes along with the opportunity to work with a massive amount of different projects, methodologies, and companies, so it seems to be worth it.
Viewing 22 - 24 of 87 Reviews
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