Vivint reviews

Oh boy, where do I begin? Management will lie out their teeth to get you pumped for blitz trips and summer work seasons. Summer plays out like this: You'll be on call from 10am-2am. No matter how late the sales rep makes the sale, you're expected to show up and get the entire system installed, even if it could take hours (ie. Installing a 4 camera system by yourself starting at 1am when it could easily take 4-6 hours). Now if your equipment you installed isn't working (and trust me, it happens ALL THE TIME), then you're expected to do a follow up appointment or be randomly assigned an early morning service call. Now, you're not being paid for either of those since the customer gets 90 days of free service. Simply put...EVERY morning, until the sales team finally starts getting installs scheduled, you're working FOR FREE...EVERY MORNING. Now here's where it gets really bad. Remember how you're on call from 10am-2am? Well, you can't make your own schedule or decline an install. You WILL get push and prodded by your manager and expect to be treated like garbage from the sales team as to them, you're nothing. It's Monday-Saturday, and you WILL work over 60 hours (overtime isn't worth the pay either). Sunday will be your ONLY day off, so make it count or its straight back to another brutal 6 day work week. Now I bet you're thinking your paycheck will be amazing. Yes, you'll make over $1k a week easy, but after they take out taxes, rent, and utilities, that's about $400-600 cut from your pay every paycheck. And no, you won't see that money, even in your tax returns. It's insane how much money is cut from your paycheck...on top of the yearly pay cuts they force on the technicians to keep the sales team all cushy on cash (they'll make 4-5x's as much as you do for simply talking to a customer and making a sale). Of, and yeah, the sales team lies a TON. My personal favorite is when they say an install will take only an hour or two. If there's an outdoor camera or a large amount of sensors (and lets not forget signaling issues which happen on every other install), you'll be there for at LEAST 3 hours. Oh, and now Vivint REQUIRES you to get references...which is the sales reps job. Have fun doing their paperwork and basic job duties for no additional pay or rewards. It's not a job for someone with a family or a deep social life. You won't see your friends and family for half the year, Vivint WILL become your entire life during the summer months. It might seem exciting at first, but after dealing with all the headaches from faulty equipment, unforgiving sales reps /managers, no work/life balance, and getting huge pay cuts, it wears you down really quick. Oh, did I forget to mention that you're forced to use your own personal vehicle? They won't pay for gas (except for traveling to the town where you'll be living during the summer), if your car breaks down you're totally screwed and WILL have to pay out of pocket for repairs while you're not making ANY money (though honestly, it was nice to actually get a day off when it happened), and if your car is totally shot and unrepairable, you're stranded. As a Direct to Home technician, you're completely dependent on your personal vehicle surviving the 16k miles you'll put on your engine yearly (that was my personal mileage back in 2018). Vivint will NOT issue you a company vehicle. And last but not least, despite all the online training, you'll be thrown to the wolves. It took me a solid 20-30 installs to FINALLY have a solid workflow, but its only because we went through a TON of equipment changes (and they'll expect you to learn during your measly 8 hours of off time between on call...which is usually your time allocated for sleep) that kept things confusing. You'll ALWAYS be working alone, unless you have a good team that actually shows up to help the stragglers at the end of the night (or just nice enough to shop up and help during their downtime). When you're not working, you'll be sitting in your car, ready to get a dispatch at any given notice. Often I'd go without work for up to 6 hours, but some other days I'd be slammed all day. You'll be working EVERY holiday, even if sales are slow. Don't believe all the lies about "holidays are our busiest days," more than often they aren't because who wants a security system installed when a family is trying to enjoy a 4th of July cookout at home? That's the summer life. Sure, if you make it through, you DO get a tasty bonus check or two to ride you through the holidays. But...aside from summer, work will be insanely hard to come by. Aside from the occasional blitz week, Id' often go 2-8 weeks without a single dispatch. Service calls are a lifesaver, but no guarentees...plus they only pay $60-70 per dispatch (not hourly, flat payout).

• Inconsistent work: There’s absolutely no guarantee of a steady paycheck as off season (anything outside of April-September) is a total hit or miss. You can go weeks without making a single paycheck in some cases. • Completely dependent on door-to-door sales reps: Essentially, your paycheck depends on them selling. Their peak hours range from 4-11pm, and if they sell a system late at night, you’re expected to show up and get the job 100% completed. I often worked until 1-3am in the summer season. • On call hours: As mentioned before, you’re dependent on sales reps. They usually sell between 12-11pm, which means you can go hours without getting a dispatch while you wait. Also, there’s service calls. You can set the date, but corporate does many automatically as early as possible. Worked until 1-3am? You’ll be expected to show up to that 9am service call the next morning. • Completely dependednt on your personal vehicle: Vivint is cheap, they do NOT provide work vehicles. All your equipment, tools, etc. is stored in your personal vehicle. There’s hardly local work and you WILL travel to other states and cities often. During summer, you’ll easily put 15-20k miles on your car in a matter of a few months. If your car breaks down, you’re out of work. They won’t help you and will expect you to afford a rental in the meantime. • No social life: Over the summer, you’re forced to relocate to anywhere in the USA between April-September). During the off-season, you’ll only find work if your travel on “blitz trips,” often being out of town for weeks at a time. This is not a job for those who have families, commitments at home, or wish to stay in touch with their friends. Work consumes a large portion of of your life. • Techs get treated like garbage: All the attention goes to the sales reps, as well as the raises, bonuses, etc. In my year and a half working for Vivint, the technicians too two massive pay cuts and had all bonuses and incentives taken away. Many of us struggled while the reps were rewarded. The pay just isn’t worth the frequent cutbacks and expectations outbreaks on technicians. • You’re on your own: Vivint claims to be a team oriented environment, but 98% of your installs will be done solo as management does the bare minimum and other technicians may or may not help you. While it doesn’t sound terrible, Vivint expects you to crank out as many installs as possible, which becomes stressful when you’re forced to rush a 4 outdoor camera install with the complete package in under 4 hours (which rarely goes under that mark) while your manager complains you’re not working fast enough. The expectations are absolutely ridiculous as the company keeps adding more products and paperwork (which is adding more work for free as they won’t pay for you for many add ons). TL;DR: If you value your free time, friendships, time with family, and don’t want to work 50-70+ hours a week with many things you install not showing up on your paycheck, steer clear. The money can be nice during the summer months, sure, but the off season will leave you bone dry.