Von Maur reviews

TESS is awful. It does not take into account the distance away that people live. I lived 45 minutes away, so when TESS scheduled me for a 3 hour shift (6-9= no sales) I would be driving half the amount of time I would be working. The company should have reviewed employees' opinion on the TESS system before implementing it. The computer system is very outdated. They are too strict about sales goals and do not take into account the hours worked or the crappy economy. There were never enough employees to cover their own department. Everyone had to cover everyone else's department. Customers are coming in expecting to have an "expert" on the clothes they are buying. Overall there were just some issues with Von Maur, not just specifically my store.

Will not take suggestions or feedback from employees. They support the customer over the associate in every instance. Upper management gets younger and younger and not enough time with the company. Can be overly strict. Employees walk on eggshells. Sales goals can be too high. There is no return policy. Customers return things obviously worn, sometimes a year later. This goes against associates sales goal for some reason and creates high stress levels. New electronic scheduling system (tess) makes no sense. It is scheduling 9 and 10 hour shifts, sometimes 8 and 9 days in a row. It schedules lunches too, sometimes an hour after punching or 6 hours after punching. It has sadly created unhappy, exhausted employees who no longer go the extra mile for the company. A shift is now like doing time.