Is WaFd Bank a good company to work for?

WaFd Bank has an overall rating of 3.2 out of 5, based on over 658 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 49% of employees would recommend working at WaFd Bank to a friend and 41% have a positive outlook for the business. The best reviews about WaFd Bank have been left by employees working as Manager , Branch Manager and Customer Service Representative (CSR) .

Does WaFd Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, WaFd Bank employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at WaFd Bank. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at WaFd Bank?

49% of WaFd Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated WaFd Bank 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at WaFd Bank?

Personal Banker (78) , Customer Service Representative (50) , Branch Manager (37) , Customer Service Representative (CSR) (16) , Customer Service Supervisor (14) , Bank Teller (13) , Manager (11) , CSS (8) , Customer Service Representative II (8) , Anonymous (7) , Director of Service (7) , Mortgage Loan Processor (7) , Assistant Manager (6) , Credit Analyst (6) , Analyst (5)

What are the pros of working at WaFd Bank according to real employee reviews?

"Great Benefits !!! !!!! !!" ((in 62 reviews)); "The people at the branch level were great to work with but everyone was looking for new jobs all the time." ((in 46 reviews)); "Work life balance is great as we are closed weekends." ((in 20 reviews)); "The company is great and truly cares about their employees." ((in 17 reviews)); "Coworkers are great!" ((in 17 reviews))

What are the cons of working at WaFd Bank according to real employee reviews?

"low pay and behind on innovation" ((in 103 reviews)); "Poor management" ((in 31 reviews)); "There is no training whatever and if you need help you're told to "just call and ask Seattle"." ((in 23 reviews)); "Managers have to spend time they do not have to bring these individuals up to speed." ((in 18 reviews)); "No bonus for all the hard working corporate employees while essential employees got 25% more pay for over a month due to the virus." ((in 13 reviews))

What are employees saying about WaFd Bank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about WaFd Bank layoffs and their outlook for job security at WaFd Bank in 2026.

What are the top reviewed WaFd Bank locations?

Seattle , Boise , Dallas , Salt Lake City , Portland , Phoenix , Tucson , Everett , Albuquerque , Scottsdale , Spokane , Medford , Eugene , Idaho Falls , Benson , Las Vegas , Bellingham , Bellevue , Bothell , Tacoma , Bend , Grants Pass , Klamath Falls , Salem , Nampa , Plano , Federal Way , Lakewood , Monroe , Stanwood

WaFd Bank reviews

3.2

49% would recommend to a friend

(644 total reviews)

Brent Beardall

63% approve of CEO

41% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (644 reviews)

Ratings by demographic groups

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WaFd Bank has an employee rating of 3.2 out of 5 stars, based on 644 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WaFd Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

644 reviews

2.0

Sep 20, 2019

Mortgage Loan Processor II - Deceiving

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Very laid back environment, a good job for independent employees who like to work at their own speed.

Cons

Deceiving on opportunities for advancement Management really plays favorites Very high school like environment Open positions are not open to all the staff, management just moves people they like into open positions without allowing other individuals to even apply. I was initially told that I could make up to $2500 a quarter in bonus on top of my hourly rate. I was not told that once I had completed my 3 months through a temp agency I would have to be officially hired on and go a minimum of another 3 months before I would even be eligible for it, and that would only be if I was moved up to level 2 at the end of that three months, which was not a gauruntee. I was told once I was promoted to a level two that I would make $20 an hour, and when I finally was promoted it was only $18 an hour. There is no coaching, little to no training, and if management gives feedback it is almost exclusively negative.

WaFd Bank Response

6y

I am sorry to hear about your experience, we wish you well in future endeavors. Transparency is key.

2.0

Jul 2, 2019

Lots of good intentions but not so much follow through

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Washington Federal is a bank that is rapidly trying to update their image and branding through rapid adoption of technologies that are seen as good value. The leadership is committed to bridging the overwhelming gaps between where they are as a company and where they want to be.

Cons

Not all technological advances are well thought out, and at its core WAFD is still that brick and mortar bank that didn’t have email before 2012. Advancement is not awarded based on merit or achievement, rather it’s loosely based on who you know, not what you know.

WaFd Bank Response

7y

Thank you for your post. We are serious about pay for performance and accountability. Words are easy, action is much harder. Let me know how we are doing going forward.

3.0

May 19, 2019

Boring with slow growth opportunity

Personal banker

Recommend

CEO approval

Business Outlook

Pros

Some coworkers are great and the work is easy. Awesome healthcare and I’m retirement.

Cons

Most days are boring beyond belief - if you are at a slow branch. Corporate structure prevents you from learning other jobs if it’s not in your job description. Slow advancement opportunities.

WaFd Bank Response

7y

Thanks for the post. If your Manager is not working with you to grow our business today, we have room to improve. All of us need to be challenged everyday. We recognize that with the changing digital world we have to evolve and adapt which is why we launched Vision 2025 to become a digital first bank that allows our branches to focus more on relationships and less on transactions. I expect you will see more opportunities as we evolve. The great news is we are operating from a position of strength. I am happy to speak to you live if you would like.

Viewing 193 - 195 of 644 Reviews

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WaFd Bank

WaFd Bank reviews

Company ratings over time

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Mortgage Loan Processor II - Deceiving

Lots of good intentions but not so much follow through

Boring with slow growth opportunity

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